Allstate Auto Insurance Reviews

Every review has a story behind it. I'll try my best to tell our story, more facts, less comments.

Nov 8, 2016, the day of US general election, the 3rd day after the time change(daylight savings to standard). It was a wet evening. The visibility was not good. That was pretty much the circumstance in which we were involved in the traffic accident.

I won't discuss any of the accident details here. Just want to say at the time we just switched our insurance policy from a company with which we had been for 20 years without any at our fault claim. The accident occurred after I made a left turn on a green light.

After the accident , a tow truck driver asked me, "who are you insured with?" "Allstate " I answered. The driver then said: good. The voice was light, but the tone was firm. For us, it was not so optimistic.

The car was no longer drive-able , so we got a rental car onsite.
The next morning we reported the accident to the company, telling them about the rental car. The claim process started smoothly. Due to the fact that the car was a leased one, there were some communications among insurance , leasing company and us. There were no hard questions. The staff were helpful & dedicated.

The car ended up being a total write off. We got the green light to lease a new car in a timely manner. On Nov 20, we got a newly leased car, less than two weeks after the accident so we could return the rental car before long.

The car was fairly valued as far as we were concerned.

There was no dispute during the whole process which was beyond our expectations.

Our policy will be due for renewal in August this year. We are optimistic about our future with Allstate.