Allstate Auto Insurance Reviews

My vehicle and home burnt down on November 11th, 2021. It was deemed Arson and I was deemed a victim since the incident. Allstate has a tow driver ready the next day, shocking. Unfortunately due to the landlord and the vehicle being on the property, I had to wait until that insurance part was done. A week later it gets taken to their collision center and deemed a total loss. I had to call my adjuster 2 weeks later because he never called. Come December 3rd still nothing until I call and I'm being told the investigator is in contact with EPS ( funny because I hadn't signed an any form yet ) come December 7th my rental vehicle that I paid for out of pocket up until April until I bought a cash vehicle... was in an at-fault accident. My adjuster was telling my RENTAL COMPANY my policy holders' other drivers talking about my fire claim when it's none of their business! My spouse was driving. They mess up the days and say that 3 months later they need a new claim form. They say after 59 days of having all the forms and acknowledging receipt AND saying I should have my answer in a few weeks for both claims ( this is the end of January) I get told I need a bank statement showing my burnt vehicle payments and something from this company and that etc.

To top it off, come to my renewal I go to log in to find out I HAVE NO INSURANCE. I had no idea nobody contacted me nothing. I complain to the superintendent of insurance and poof pink cards are in my email within hours. I then learn they took my collision coverage off for claim frequency... the last collision claim I have is from 2013. The rest are the fire and a hit-in-run ( in a 9-year driving record). To top it off completely they ask for an inspection for my 2000 truck... they demand it within 5 days because 5he truck is 12 years or older.. it is 22 years old and was definitely over 12 years when I had the policy for a whole year. I then received a cheque in the mail for pennies stating my policy had been terminated because I didn't get the inspection in a week's time but they're extremely prompt in handling the claim. I've paid 5000 for my rental, and 5000 for my new vehicle I had to buy cash not to mention the new insurance company and all my accommodations needed thanks to Allstate still not approving or denying my claim from 7 months ago.

Your insurance company is supposed to be on your side but Allstate would rather cut you down and up before paying a penny into your pocket.

The only hands you'll be in if you are insured with Allstate is a civil lawyer's hands. Trust me you'll need one.

Someone smashed my car from behind at an intersection and called Allstate. It took a long time but finally got hold of staff and waited for their tow truck to tow the car away. The care was eventually written off and we settled for far less than what the car was worth but needed a car asap. I bought a new car and asked for an estimate which they supplied after given them the vin# and all the necessary info. After picking up the new car, the price jumped up more than 40% than what was quoted. I've been calling them the past one week and they kept tossing me around and sometime won't even pick up my calls. I am so disappointed with them and looking at my options. I guess I will wait till I get to the bottom of this but so frustrating.

I am not an Allstate customer, instead, I am a victim of Allstate customers. The lady with Allstate Insurance ran the red light and hit a city bus, the city bus hit my car to a total loss. Three months have passed, Allstate is still investigating - is it a snail?