Allstate Auto Insurance Reviews

This insurance company is so terrible... They never answer calls, never return emails, never return your calls... Claims services is very unprofessional they do not have the courtesy to at least reply to your email regarding the status of your claim. I have been waiting for more than 3 weeks just to know the status of my claim and NO ANSWER OR REPLY from any email I sent and voice mail I left!

Got in a car accident a week ago and still haven’t heard from my agent lol. Call daily to get no response. Insane how bad their service is!

We submitted a claim for auto insurance and since then it's been about a month, 8 phone calls and 3 emails and we cannot find anyone who can assist us with our claim. Any agent we speak to directs us to the agent in charge of the file who is M.I.A. Another agent assured me that my file was placed in the urgent section and still no call within a week. Worst people to deal with, unfriendly, unprofessional and flat-out terrible at their jobs. Crooks who take your money and do not help you out. Absolute garbage of a company. If I could rate them 0 stars I would.

We have had a good experience with Allstate until it came time to make a claim.
This bad experience was not entirely them, also with the police, adjuster and repair shop in Calgary.
Firstly, the police who came to the scene did not file the report, the lady that backed up into us did not have insurance, she showed the cop a fake insurance paper from her phone and that was good enough for him. The adjusters avoid us for months and then came back and said “well she said it wasn’t her fault”. I don’t even know if they are going after her for the bill.
We had the car into the repair shop the invoice said there was a wheel align, ent done, we had to take the vehicle into a repair shop and have them do it. All around just a bad experience, and I guess nowadays you can get away with not having insurance, b/c this lady got away with it.
I like our insurance agent, he always answered our questions right away and did what he could but was limited.

I was in a no-fault accident in 2015. Allstate stonewalled me and then denied I had ever made a claim. Their ombudsman refused to answer my emails. Years later the truth is they only contacted me once at an old phone number I wasn't using and deleted the file. When I would call they would tell me I didn't have a claim. After two years there's nothing you can do but that was the game they were playing all along.

They will not call you, and when your car is stolen and you file a claim they will avoid you the whole time and not call you back once. It has been over 2 months and my fiancé hasn’t heard anything about his car... It was a total loss, and they have yet to call us about a settlement. Worst communication skills ever.

The first evaluator said that the accident was no fault. Then he left the company. And his replacement was re-evaluated almost more than a month later and said it was 100% at fault. Meanwhile, the collision centre fixed the vehicle under the assumption that it was at no fault based on the paperwork that was sent to them by Allstate. Unprofessionalism at its best.

I have a claim with them and every time I deal with them it's painful. They might be cheaper in the first year or whatever but the premiums will rise fast and the stress and HORRIBLE CUSTOMER SERVICE is not worth it.

Had a claim for our car. Hit a deer. It took months to settle. A lot of passing the buck and no one answering our calls. The "preferred" body shop was beyond terrible. It took us threatening lawyers and taking legal action for them to finally move our car to a good shop and get it repaired. Stress, headache and terrible customer service.

Have many more examples but there is limited space.

RUN! RUN! RUN away as fast as you can. If you choose Allstate you get what you deserve... which is a terrible experience.

I parked my car in the lot and when I came back it was vandalized. I called Allstate Insurance they asked so many unnecessary questions about my personal life even had talked to my daughter and sons interesting if I know right. Why do you need to talk to them, they said oh its an investigation. Do you think I would damage my own car and ask it to be fixed? I will never buy insurance with you guys again in my whole life! Worst customer service ever! Investigated for 1 month! Just wasted my time! I still fix my car out of my pockets!