Allstate Auto Insurance Reviews

I had an accident 2 weeks ago. No one reached out to me for the first 6 days. After they reached me, estimates and appraiser is missing. Car is lying at workshop where no one cares, in spite of multiple calls and reminders. No response yet. This is the worst customer experience you can imagine.

Three months ago, I was rear-ended at a yield sign in Mississauga. When I took my vehicle in for repairs, the insurance company insisted that I pay the deductible, despite the accident not being my fault. Then, they only agreed to pay half of the repair costs as quoted by the body shop. To make matters worse, I had a car seat and stroller in the vehicle at the time of the accident, and I’m still waiting for a replacement three months later.

My adjuster has been incredibly unprofessional and unreliable. For months, I've been asked the same questions repeatedly, and it takes her two weeks to respond to emails, if at all. I’ve had to call multiple times just to get basic updates. However, when it comes to collecting my monthly payments, they are always on time.

This company does not even deserve one star. Extremely disappointed with the lack of customer service.

Waited for over an hour the first time I called in got hung up on by the rep, they called back 45 min later the time it took me to call back and remain on hold again. After I put my claim in went to the auto body shop a month later and my paperwork still had not been received by All State, I have now been sitting on hold for another hour just to ask them to send my paperwork over, again. Very unprofessional. I do not recommend All State Insurance at all!

In 2016 a driver was texting, ran a red light at 65mph and hit me on my driver side. The drivers' insurance was through Allstate. Allstate reset every hearing we had for over 2 years. This cost me thousands in lost wages and even more in the growing medical debt that THEY made me accrue. Countless MRIs, CAT scans, and x-rays (each time I brought in medical docs and imagery that they requested they denied it and had me find another specialist for different docs) From what I was told by legal team, they do this when their client is 100% dead to rights liable for everything. When we finally did get in the same room, they treated me like a child. They refused to pull the driver's phone records and denied my bodily injury claim because there was no blood. They didn't take me seriously at all, instead they acted like a typical insecure man with a bruised ego. All I initially requested was for them to pay the ER bills and other medical debt, which started around 40k and grew over 180k after all the additional visits. I also asked for a new vehicle ( I didn't ask for the loss of my totaled vehicle as I was taking the honest route and utilized my gap insurance-which ended in a class action against Wells Fargo) and lastly a feasible settlement to cover the 6 weeks I lost following the wreck, the debt I accrued from reset court dates, and a negotiable amount for the future rehab and doctor visits for my lifelong injuries, until I could manage on my own. They said no, we'll give you 14k. Mind you, me and the other driver had full coverage and our min liability was 60+k. I demanded a grand jury. If anyone with at least one brain cell looked the case, they'd rule in my favor. The next time we met, they told me they spoke to the prosecutor (or whoever) and the deal was that since I demanded a grand jury they had the option to offer their minimum payout which voided my right to a trial. After about an hour of talking to brick walls in suits, they made me sign the agreement for 20~k. Luckily my lawyer reduced her fee, so I left with 18k. I was never able to pay my medical debt. I still can't afford physical therapy, doctor visits, or insurance. I used the money sparingly to keep my head over water... Then 2020 happened. I was not allowed to work, and I didn't make enough to qualify for govt compensation because of how little I made in the previous years due to battling Allstate. I'm currently working with a credit team to help reduce the 17k of debt I have. I'm only 32, the only support I have is my wife, who unfortunately has to watch me suffer through daily pain and can't do a thing about it. Allstate could have handled this with at least one modicum of morality, humanity, or logic, but instead chose to turn a 25-year-old into a broken old man. I also suffer from depression and manic bipolarism which has spiked since the accident. They took so much from me. I was a victim of an irresponsible driver, backed by a greedy company who belittled me, unnecessarily attacked me, and left me feeling stripped of my rights and freedoms. The only peace I get is knowing that the soulless people who were involved in my case will eventually get their karma. I know this review won't make any difference, but I hope that more people like me with step up and share their story. Also, next time you get in a wreck, make sure you bloody yourself up real good, or it doesn't matter.

On July 3rd a driver of a vehicle ran a red light and hit the vehicle that my friend owned and is insured through Allstate. The police just happened to be there, everything is on video, so there is not a question of fault. However, I left numerous messages, and it is now July 30th AND NOT A PERSON HAS CONTACTED ME!!! On one of my calls in to request being called, the intake employee told me since I was a passenger, I complicated his report. Meanwhile, I am injured, in physio, and even my physiotherapist is being ignored. My condo is insured through ALLSTATE but will not be renewed next month. How could I trust them to react if anything goes wrong with my place.

For over 3 months I am calling them to remove my car off the insurance that they said is scrapped, and they are still charging me. Their staff keep saying the same thing, we have everything, and we are processing, and it takes 10 days. My advice, you will continuously be paying for a non-existing vehicle. Very, very poor support and system. Do not buy from them.

Got my vehicle stolen within the first week I got it. It's been 3 weeks and I have called and emailed my assigned adjuster and nothing. Terrible customer service. Reading everyone reviews is very scary, and after my claim is settled, I will be switching insurance companies. It takes hrs to just get in contact with an agent to make a change on your policy. Stay away from the horrid company.

Do not do business with this insurance company. If you read the reviews and lawsuits on other sites you will see they are a rip off . They don’t want to pay claims. It takes them forever getting back in contact with you and the rudest customer service you have ever talked with. BE WARNED! If you have problems with them get an attorney make them pay attorneys fees!

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

I’ve been with Allstate for many years, the prices are very good. However, the service is horrible when you claim damages. I claimed front damage repair for my vehicle and I was told to wait for five business days to get answers from an adviser. Unfortunately, after a month, I got nothing! I called the advisor three times and he didn’t want to answer the phone, I left a message and still no response. I paid insurance for three vehicles so many years without any claim and they don’t want to cover the damage!