Allstate Auto Insurance Reviews

Do not do business with this insurance company. If you read the reviews and lawsuits on other sites you will see they are a rip off . They don’t want to pay claims. It takes them forever getting back in contact with you and the rudest customer service you have ever talked with. BE WARNED! If you have problems with them get an attorney make them pay attorneys fees!

Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.

I’ve been with Allstate for many years, the prices are very good. However, the service is horrible when you claim damages. I claimed front damage repair for my vehicle and I was told to wait for five business days to get answers from an adviser. Unfortunately, after a month, I got nothing! I called the advisor three times and he didn’t want to answer the phone, I left a message and still no response. I paid insurance for three vehicles so many years without any claim and they don’t want to cover the damage!

I’m in Toronto and I got into an accident almost 3 weeks ago. I still have not spoken to an advisor or anyone working on my claim only customer service, despite my many phone calls and emails to my advisor, rentals, etc… My car sat in the pound for 2 weeks and I had to call every day to make sure it eventually got towed to the mechanic. The estimate from the mechanic was quick but now I have to wait for the adjuster to review it and make a decision…. I’m sure I’ll be waiting at least another week for them to do that. Meanwhile, I’m driving a rental that I only have a month to drive because of my rental allowance. This company is so slow, and they do not care to actually help its customers. I have no idea what I will do after next week if my car is not fixed or if I have something, anything to drive by next week.

Very selfish and greedy insurance company. The company's policy is very bad for the clients. The customer service is bad, I made a claim this year they said somebody will call me back but for more than a month nobody call me. I've been with them since 2014, and never had any claims until this year 2022 I have two small claims totaling about $3000. Just because of these two claims and a speeding ticket in 2020, they immediately decided to kick me out and not renew my policy. I have been driving for 18 years and have been with different insurance and this is the worst insurance I have. Be careful to deal with this company. They don't want you to make any claim otherwise you got kicked out.

If I could, I would give this company zero stars. We were involved in a car crash in mid-June, 2022. The driver involved in the incident ran a red light. Three months have passed now and the advisor taking care of our case never reached out to us. We have tried to call him countless times and the phone never went through, we have left him a ton of messages and he's never responded to us. We've even tried to reach out to his manager, and still have not yet received any calls back. Besides, the auto shop Allstate referred for repairing our car charged us $500 and we were informed that Allstate would return the money back to us. We feel so disappointed with this insurance company and no one from the claim center can help us.

The worst insurance I have ever seen. They don't accept to pay for the part which is damaged after an accident only because that part already has rust. They are slow. They are not available.

Unreal the worst service I've seen. I have never been contacted by Adjuster. I've had to do all the work myself. The shop is still waiting for the go-ahead to repair a vehicle. What a waste of time! I would fire the Management team of this Corporation! Unreal.

Still, no one has contacted me. I called, emailed 5 times, and reached out to my agent, but even the agent cannot get a reply from an adjuster. Horrible company.

I did claim Jun28,2022. Still waiting to fix my car. But nobody contacts me.