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Allstate Auto Insurance Reviews

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(328 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
9.5%
Agent/rep attitude
7.1%
Agent/rep knowledge
7.1%
Agent/rep callbacks
4.8%
Online quoting
2.4%
Rates for good drivers
2.4%

Top negative trending topics ?

Agent/rep availability
73.8%
Agent/rep attitude
52.4%
Agent/rep callbacks
47.6%
Claim - adjuster
33.3%
Phone wait times
28.6%
Agent/rep knowledge
23.8%
Claim processing time
19.0%
Billing/payments
16.7%
On-hold times/transfers
14.3%
Claim - denial
11.9%
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Ratings
5
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(12)
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2
(23)
1
(281)
Tags
Agent/rep attitude (4) Agent/rep availability (2) Agent/rep callbacks (2) Agent/rep knowledge (3) Claim - adjuster (2) Claim - injuries (1) Claim - rental car (4) Claim - repair shop (1) Claim payout amount (4) Claim processing time (4) Insurance Rates, Prices (1) Phone wait times (1) Policy coverage (1) Rates after claim (1) Rates competitiveness (1)
Review author
Consumer (8) Other (1)
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by Anonymous on Apr 11, 2012
4 out of 5 stars

Easy to contact. Customer service of the highest quality. Attentive to detail

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Review topics
Agent/rep attitude Phone wait times

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by Anonymous on Apr 11, 2012
4 out of 5 stars

quick service and reimbursement.

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