Allstate Auto Insurance Reviews

I placed a claim and after more than a month still no clear answer from them. They even don't answer their phone or return a message or calls.
Very poor service!

I was with them for 12 years and I had 1 hit and run claim and they dragged me 1 year with it until they decided there not gonna pay for it! That's just to show you that they like taking your money but they will do anything not to pay you for damages.
"YOU ON SCAMMERS HANDS"

Bad service in a claim. No one even calls me back and my claim it’s been Sept 2021 until now nothing... They keep saying they will call me back but no one is calling me back and when I call no one able to take my call. What is this company?

As long as you're just paying them and not using their services for anything, Allstate seems good. But, once you make a claim or want to use the roadside assistance service that you paid for, expect to be disappointed.
It took 4 weeks for me to get a response from an agent AFTER I filed a claim for an incident I was involved in! 4 WEEKS just for a response!
I have two vehicles, one I drive in summer and take off the road in the winter (my summer car). Said summer car was involved in the incident and I needed to arrange to have it towed to the body shop, as I wasn't able to book it in until winter when this car is off the road (so I can't just drive it there). I had previously purchased AllState's Roadside Assistance services for both of my vehicles, and when I did that, I explained my situation to the customer care agent and was ensured that I'd be able to have my summer car towed to the body shop for the repairs and that I just needed to call 1 hour before I need it towed to arrange it.... so that's exactly what I did. I called RYAN at Roadside Assistance (Ontario) and explained the situation and (attempted to) book the tow, only to be rudely told that they would NOT be towing my vehicle because it was damaged (rear quarter panel dented due to said incident that I filed a claim for and was having repaired through my Allstate INSURANCE!). This didn't sit well with me and ended up turning into quite an argument between Ryan and myself. So I asked Ryan if I called to have my other car towed (for whatever reason) and my driver's door has a dent in it are you not going to tow it because it has an irrelevant dent? And his response was, "NO, we wouldn't tow it."..... So, I asked him to send me documentation that proves what he's telling me is true and he denied to do so. He also denied transferring my call through to customer service OR putting me through to a manager. He also was rude and threatening to "flag" my account! After that, I called Customer Service again and explained everything to them, they ensured me that I could have my car towed, transferred me through to a different Roadside Assistance agent and that agent arranged the tow without any issues whatsoever! I'm extremely upset and disappointed with AllState, and RYAN at Roadside Assistance is a horrible person to deal with and should be fired immediately for his actions. This whole situation has been a complete nightmare from the day I filed my claim. I'll be getting my car fixed and looking into some other insurance companies. Hopefully, I can find one that still values and respects their customers.

If you like to waste 3 hours of your time waiting for making a claim, then go with this company.
No customer orientation. Overall horrible service, they keep transferring you without any help.

I got in a car accident on Friday the 17th and was not my fault. I've been calling since Monday and no answer and/or update on our rental or car 🤬🤬🤬 I would not recommend Allstate and we better get our answers soon

The absolute worse company to go with. We were in an accident last Thursday and we have still heard absolutely nothing from their part. We call 20 times a day to just get transferred to Veronique's voicemail where she doesn't even have the human decency to call back.
Our car is currently not in good shape to drive and when we called them to let them know that we needed this resolved as soon as possible the reception does not even care.
Veronique is absolutely terrible and clearly does not know how to do her job.
Avoid this company at all costs. You pay for a service that you do not even get.

Worst experience!
I returned my lease, got a new car and switched insurance companies. Not only did Allstate continue to take monthly payments from me, they never cancelled my policy. I called, and the representative said I had to show proof that I returned my car (never ever have I heard of this, it usually takes a verbal confirmation and that’s it), so I had to find this document, and send it to customer support at Allstate.com and explain what happened a second time.
I receive a confirmation email and didn’t hear from them afterwards. I sent a 2nd email asking if my file was closed and still didn’t hear anything so I decided to call back. Another representative took more notes of my file and said that it would be taken care of shortly. I finally receive another email confirmation, but they took ANOTHER PAYMENT from me. I emailed another time saying express my frustration ESPECIALLY SINCE THE HOLIDAYS ARE RIGHT AROUND THE CORNER and I received an email saying “your case is being treated”. They open in 43 mins, and I’m going to call back and complain and waste my time some more. I hate my experience with Allstate and I do not recommend it.

Irresponsible staff. Due to poor customer service, I cancelled my policy and they even took the money after the cancellation. Lost some money because of their mistake and they are unable to refund it yet. They are literally stealing people's hard-earned money. Allstate's stealing company. These guys are the worst. They won't pick up the call unless we ask for a new quote. Never recommend it to anyone!

Worst possible customer service ever... they never answer your calls... (on call for the last 64 minutes to add one driver to my auto and still no answers).
3 weeks ago, I called to report an accident and it took them more than 30mins to answer the call. Once they did, they offered no help and were disrespectful.
However, they are great at getting your money: if you call for new insurance, they will answer within seconds (I tested with another cell phone while still waiting to get somebody to answer my call and they answered right away).