If you need help, DON'T CALL ALLSTATE
by Ihateallstate on Sep 1, 2023
1 out of 5 stars
Car Insurance Reviews
Allstate Auto Insurance Reviews
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If you like to waste 3 hours of your time waiting for making a claim, then go with this company.
No customer orientation. Overall horrible service, they keep transferring you without any help.
Our truck battery died, we called Allstate to see if they could help us. They sent a driver who said we weren't covered to get towed because of the area we were in, so already waiting for hours he LEFT US STRANDED, circling on the phone again until we had to call Allstate again and they said we ARE covered and sent another tow who actually knew their job. I had my cats in the boiling hot truck and I can't take them out fearing they'd get sick from mosquitoes that were heavy in the area. So we continue on our trip, pop a tire and have to call Allstate again. Lady left us waiting on the phone for 20 minutes just to tell us we're not covered to get our trailer towed along with our truck only the truck is insured. EXCEPT THE PREVIOUS TOW ALREADY TOOK OUR TRAILER. Nobody knows the policies or their job descriptions, learn how to do your jobs or don't offer insurance to people.