Allstate Auto Insurance Reviews

Beware it’s a nightmare dealing with them!
Called in on April to get a quote consolidated with my partner. Without the account holder's approval (my husband) they added me to the account for the renewal. I am currently insured with another company.
To clean up THEIR mess, I was asked to provide my insurance slips which I did and then they asked me for my entire policy! Why do they need my personal information to clean up their mess?
It’s SO easy to add a person to their account but NOT SO easy to remove a person.
Numerous calls to the calls center and they escalated the issue and the agent even mentioned they will have the manager contact me within 72 hours. This was on September 25, 22. So, 4 days passed, and no phone calls.
Today, I called in to check on the status. They were supposed to remove me from the policy not only that they CANCELLED the entire policy!
A horrible experience with Allstate.

The 1st time I called to get a quote, the male hung up on me. 2nd time I called back to an office nearby, the lady was aggressive and disrespectful, not a way to treat a potential client. Red flag, I won’t be giving Allstate my money or business. They are not worthy of getting a star.

The worst insurance I have ever seen. They don't accept to pay for the part which is damaged after an accident only because that part already has rust. They are slow. They are not available.

Unreal the worst service I've seen. I have never been contacted by Adjuster. I've had to do all the work myself. The shop is still waiting for the go-ahead to repair a vehicle. What a waste of time! I would fire the Management team of this Corporation! Unreal.

Still, no one has contacted me. I called, emailed 5 times, and reached out to my agent, but even the agent cannot get a reply from an adjuster. Horrible company.

I had a car accident on April 11, 2022 and Allstate determined that I am at zero fault and gave me a rental to use until my vehicle is repaired.
On July 11, they decided to stop the rental and leave me with no vehicle claiming that they are not responsible for the rental in case there is a part delay from the manufacturer.
Allstate advised me to go after the manufacturer to get the car part that is needed for the repair.
I am now obligated to do the insurance company's job to repair my car and get the parts from the manufacturer. I am also penalized to pay for rentals or Ubers to go to work and run necessary errands!
A part of the email from Cindy, a claim manager is below:

"As Denika has mentioned on July 7, 2022 the last day we will be unable to cover the rental would be July 11, 2022 which is a reasonable period of time to allow for the repairs to be completed however with the part delay with the manufacturer the delay is unforeseeable and Allstate insurance does not guarantee the availability of parts.

I would recommend contacting Volkswagen Customer Service and open a claim with them to provide you with a rental vehicle beyond July 11, 2022."

Very difficult to get to the right person, customer service 0/10.
High Prices if you take the time to shop around

I did claim Jun28,2022. Still waiting to fix my car. But nobody contacts me.

My husband drove our pickup out of Province to visit our son and flew home to attend an oncology appointment for me. He told our son to feel free to drive it. On his way home from work our son was involved in a collision during a snow storm. He had pulled off the road and someone lost control and T-boned him. No injuries and he was able to drive it home. I submitted a claim the next day. I made several phone calls and emails to follow up on this. Our son took the truck to a repair shop for an estimate as instructed. It took EIGHT WEEKS for an adjuster to contact our son. He asked him to come to look at the truck when he got home from work and the adjuster laughed at him. He doesn’t work those hours. Needless to say, we pulled the claim and our son bought the used parts and repaired the truck himself for a fraction of the estimate. Goodby Allstate.

My father who is 76 years and a widower originally called to have my mother removed from the policy. They had both home and car insurance. We provided the death certificate and hired a lawyer to have my mom’s name removed from the house deed I order to have the policy in just my father’s name. With that done we thought everything was fine; until the wiring on his vehicle was chewed through by rodents. He submitted a claim and then they wanted to charge him an extra $500.00 a year because of a so-called accident. He explained that he never had an accident. But to them, the wire harness is an accident not comprehensive like other insurance companies. He got a quote from another insurance company which was way cheaper and this situation is covered by the new policy. When trying to cancel his policy with Allstate they want copies of the death certificate for my mother, a letter from the executor of my mother’s will explaining the reason for cancellation (remember my mother has passed and can’t give a reason), a letter from my dad explaining why he wants to cancel, a copy of the new insurance policy from the new provider. This has been almost 3 months and they continue to charge him for insurance. The original death certificate was given to Allstate over a year ago and last year we dealt with having mom removed from the insurance. They only looked at the house insurance and didn’t deal with the car until he tried to cancel. Over a year later. This is harassment. He is now paying for 2 insurance policies because Allstate took another payment out of his account.