Allstate Auto Insurance Reviews

Stay away from Allstate insurance in Moncton NB. Extremely incompetent staff. Had good service with the manager, but he unfortunately needs to hire some educated people that can read and understand the complexity of the insurance business.

Words are just not enough to explain the horrible mistreatment and bullying I got from this company not to mention they have screwed my record up and refuse to do anything about it. It all started when one day I woke up to go downstairs to my garage and notice that my car was not at its parking spot. I called building security and management they could not find out what had happened the cameras were pointing in the other directions and someone had apparently stolen my car. I then proceeded to call the police and made a theft report with them, they advised to call my insurance company and see if they would compensate me for my losses. Upon making the call to my insurance company they first quietly asked me all the information about the vehicle and my personal information; as we got close to the end of our call (nearly after 30 minutes) the agent tells me that sorry we cannot cover you for theft because you only had liability insurance on the vehicle. (It took her 30 minutes to realize that). Anyways what's gone is gone I swallowed the harsh pill and went about my business and took over my wife's vehicle to go to work and back as she was on maternity leave. 2 weeks later I receive a letter from the insurance company stating that they will be cancelling my policy because of misrepresentation. I called the office and could not get a hold of anyone for a week, finally fed up I show up at their office and speak to their manager, who tells me the misrepresentation is for the fact that I had told them my wife lives in the states (Lying to my face). When I told them this is a lie my wife just delivered our first baby here in Canada and that we are happily married and living together ever since we got married. They changed their story and said we apologize for the mistake and we will issue this letter to you that states there was no misrepresentation so long as you give us an email that states you the insured requested the cancellation. Believing their lies we did just that wrote them an email stating to cancel our insurance, and that's the last I spoke to the manager. She apparently went on a "life long" vacation and handed the file back to the same agent who had put the misrepresentation on my file in the first place. Here is where I stand. I have a cancellation on my file and 1 misrepresentation. I have a letter from them stating the cancellation was not for misrepresentation but at the clients own request. No other insurance company will cover me. Oh, wait it is not done yet. So, I lost my car from theft and now the place where my wife leased her car from is saying they are going to take the vehicle back because it is currently uninsured and they cannot let us keep it. So now I have no vehicle and I have to take a bus to work and back. Its only been a week and I'm seriously considering taking them to court. I have never been to court and neither do I have a good job to afford a good lawyer. I'm completely at a loss and don't know what to do. I have been driving for 15 years now I have no accident on my file no tickets and I cannot find insurance... If you are thinking about Allstate, well, I don't know what to tell you. I can tell you to run away far away from this company. If anyone can give me a tip as to how to deal with this situation I would really appreciate it very much.

I had my truck stolen and Allstate tried using a loophole in their contract by saying that because my truck was rear-ended before and even though it was with my old insurance company and fixed they refused to cover my stolen truck because they said it had a prior damage history... WHAT A JOKE they are the worst and are worse crooks then who stole my truck.

Do not believe the ads that Allstate auto insurance is so great; cheaper than many others, yes... to start with. They say they won't cancel your insurance if you have a claim but I can tell you from personal experience that is false. I had a fender bender and they dropped me instantly. Lots of people think that's not a big deal, it is. When that happens and you go to the next company you're in for a surprise because once Allstate drops you, you have then been "denied insurance before" to your next company and you will either be denied insurance or you'll be classified as an ultra high risk insured and you'll pay through the nose. As an example, I paid 835 a year with Allstate. After they cancelled me, it cost me 2800 a year for 6 years after Allstate. Be very careful people.

I am writing to express my unfair treatment from your All State regarding an accident.
I was bought my car 4 months ago, i was involve in an accident which i was not at fault, my car ride off also i paid the insurance to cover the car and passengers and the concept of insurance is to cover the loss , I was expected to compensated by them ,but this treatment absolutely doesn't make sense for someone who is not at fault and paid the insurance without interruption. they screw me $4000.
Imagine without any fault you lost your car and needs to cover the gap from your own pocket

If you have an auto quote and request a quote for a replacement or additional vehicle, they will quote you from that day until your existing renewal date. They will not tell you this nor inform you of this in any way, shape, or form until your renewal comes due. You then find out that the quote was for 4 or 6 or whatever months and not for 12 months insurance as you had mistakenly assumed. Totally unethical! Furthermore, they charge you in full for the change immediately (before you catch on to their deception) and then take the new renewal amount from your bank on a date other than your regular withdrawal date. The entire scam is all legal, and very carefully worked out to essentially sell you product that you would never agree to having known the facts. They do this to clients that have been with them for 20 years. They simply have absolutely no long-term vision. Bucks right now is all they care about. Don't give a darn about their clients.

STAY AWAY!!!!
Forget this insurance even if they give you the best lowest quote because they wont serve you at the time you need them. I was with them a year and it was horrible. My agent was "Shideh" at Markham branch and whatever I consulted with her, she wrote down in my file and sent me an official notice letter few days after. This happened twice and I got shocked and furious. I found that they're not trying to advice you and they're not your agent but a spy to receive more information from you and use it against you. Remember!

Wow! now that I had a motor vehicle accident claim with Allstate I can understand why the review scale is so utterly low!
I have never in my life received such horrible customer service as I have from my insurance agency. My claims adjuster didn't follow up with the collision centre, I had to do it. On top of everything, I left many voice messages, sent e-mail for FOUR WEEKS asking if I can go ahead with getting my car fixed and I didn't get any reply's!!!! Not only is that unprofessional but right out rude!
I asked to speak to a different adjuster since I could not ever reach my adjuster when I would call, I requested to speak to the claims department manager. The adjuster told me that the manager is not in the office and that she would e-mail him to ask him to call me, took my phone number and everything. Two days went by, no call from Manager, I called him and he told me that he was never sent that message. The whole claims department is completely dysfunctional. I have never had such a horrible experience and to be treated so terribly. I plan to file a formal complaint due to the extent of which this situation became completely absurd. If you are looking around for insurance don't choose Allstate, I will walk away from them. The WORST!

Honestly whoever works for this company or is in charge at Allstate need to seriously improve on their customer service abilities. This company is a shame to humanity for their poor, disgusting and pathetic idiocy. Multiple times when trying to contact this company, we were told and promised a response. Three times, left in ignorance. The fourth time involved a nasty encounter with a man who honestly has zero manners and should be fired this instant. If anybody is considering this company, RUN AWAY IN FEAR. These people are bloodthirsty for money, and have absolute ZERO respect for anybody except themselves. You see those nice ratings? Probably paid to write those lies. This company should get a negative rating honestly because this is simply absurd. Very disappointed.

I have only been an Allstate customer for one year. Unfortuntely the car I had insured died on me 1 month after my renewal. I had informed Allstate that I was no longer driving that car and I was purchasing a new car and was given a new quote. Unfortunately that new quote was far too expensive for me to handle and they really had no explanation as to why it would be so much more money so I switched to a different company which saved me $120 per month. I spoke to a customer service rep who explained how to terminate a policy, she emailed me detailed instructions and I followed them. I also sent in written confirmation that no more monthly payments are to be withdrawn from my account. 10 days after that email was sent, a monthly payment (for a car that is six feet under!) was withdrawn from my account. I immediately called Allstate again, spoke to a different rep and he saw the mistake and told me a payment would be sent to me within 10 business days. 3 weeks later, still no payment I called back and spoke to the same agent, who then said it would 3 more weeks. His explanation was they do not yet know if the funds have cleared my account which I find to be the most ridiculous thing to ever hear. If I had not terminated my policy with them I highly doubt they need to wait 15 days after each withdrawl to see if funds are sufficient or not. I think it is very unfair that when they are given access to your account they can just withdraw whatever they want when they want. Even after having it all in writing!!!! The agents take their time in replying to your calls or concerns. I would stay as far away from this company as you can, there are much better companies to deal with than this. It really isn't even 1 star its more like -10.