Intact Insurance Auto Insurance Reviews

Guess what! I was awarded a rebate for the Covid of 72$; then, at the renewal of my policy, the cost jumps up for the same amount as the Covid rebate! My policy now is over a 1K although I had no claims nor accidents and I have over 30 years experience!?!
Shame on you Intact Insurance!

I have been with intact insurance for about a year now, for at least 2-3 months of this year intact would take an extra 100 dollars over the monthly premium and when called, try to justify it for no reason. I have not submitted any claim or gotten any tickets in my entire driving history. Shame on them

This company is a joke. The MyDrive discounts is a scam. They say 20% discount and they only give 1 fourth of it because they calculate it as they wish. !0 years of clean record, zero accidents, zero speed tickets etc and my insurance keeps going up. My car's value is 8k and I am paying half the value of the car annually for this terrible company. I tried to get rid of all comprehensive etc and it only makes 40$ difference which means they are dedicated to screw people. I got many quotes with less than 170$ and I don't have to pay double that for this scam company. Can't wait for august.

I have a 20-year driving history with NO accidents or claims. They quoted me an amazing home + auto rate, contingent on my switching my license to a local Ontario license (I recently moved to the province for work). I purchased my vehicle, switched my license but when I went to start my insurance, my premiums were OVER DOUBLE! When I pressed them for details they said 'oh you were given a "rough quote", your actual payments may differ'. I expected a small variation, not 2x! I have spoken with at least 5 different people at Intact to try to clarify the issue, providing additional documentation, etc. and they refuse to change my rates. Their customer service response is slow, taking at least a day or two to get back to me. Worse, they have an absolutely awful cancellation policy where they don't refund you all your money (probably because they can't stand by their product and want to lock you into their substandard, expensive service). I would absolutely not use this company again, very disappointed.

So vehicle insurance is up for its yearly renewal during a pandemic. We were not driving anyways and didn't expect a decrease in premiums. So when we got the renewal to our shock, they increased premiums by 46 percent. I called the customer service to find out why the increase, since no accidents, violations and been with them for years. The representative was rude and gave a lame excuse about them raising rates due to the number of claims they received from everyone this past year. The representative also tried to state will not find new insurance or one that will take monthly payments right now. Hung up and called my broker. Advised broker they needed to find new coverage. The broker stated the same items the representative advised over the phone. I outright ask her if she gets a higher commission from Intact and how much of the brokerage firm that is under does Intact own. She tried to talk around it. I stated that much. I knew from past experience if a broker makes more from a company they will only push that companies product. I advised her to watch me. In twenty-five minutes new broker, new insurances cheaper rates than have been paying this previous year, monthly payments and more coverage. Stop using Intact and their brokers, especially when the firm is owned at a 50 percent share by Intact. It is about their bottom line. Not about their customers.

The one page notice directs you to create an online account with a PIN provided by Intact. After two unsuccessful attempts to log on with their PIN, the form sat until our automatic renewal date, assuming the cost would be similar to last year. I found out thru my credit card account that Intact had raised our rates over 20% ...for no reason... no claims/tickets/late payments/etc...

As a high school student, and having Intact Insurance as my first insurance company has been the worst experiences by far. I was with them since I was 16 years old, paying $211 a month for my insurance, I am now 18 and all of a sudden they have without telling me or without sending a package in the mail have increased my monthly payment up to $343, in addition to this I have never received a speeding ticket nor have I been in an accident that was my fault. To make things even better I have not reviewed an insurance slip and have been driving without a proper insurance slip for a month now and they have not done anything to send me out a new one. When speaking on the phone to multiple insurance brokers I was told as an insurance company they have the right to increase insurance rates, how does an insurance company without notifying their customer to increase someone’s rate by $132 a month! This works out to be $4116 a year for insurance!! The worst part of it all in order to cancel, I must first cancel and then they give you the amount you must pay to leave.. intact insurance has been the biggest scam.. not sure how they can do this to a high school student who works a part-time job.

20 years with no claims with Intact and my insurance is $70 higher than all other insurance companies I have been quoted by recently. You would think that with a loyal customer for 20 years, a clean driving record, the rates would be lowered. Not a chance. So I ask how to get reduced. I have the My driving discount device installed for the past 7 weeks. I drive very well and they dock you if you accelerate at 12km per hour, or break at 13km per hour. Even worse, if you drive home and hit 12:02 am when you pull up from work. So the possible 25% that they say a driver would get, lie. So 7 weeks and I am down to 13% and they think I want to keep this in there. Every week the percent drops, even if it's at 12km per hour. Like seriously, HAS ANY OF THEM ACTUALLY DRIVEN WITH IT PROPERLY TO FIND THAT THE LOW SPEED CAN BECOME DANGEROUS??? I can't turn a corner without feeling like a 100-year-old driver, who should be off the road. I get usually 2 docks a week and they are minimal at 12 or 13km. Yet in 7 weeks. YES, 7 WEEKS, I am already down to 13%. This March you have lost a 20-year loyal customer. NO MORE WILL I DEAL WITH YOU. NO RENEWAL.

I just received my car insurance renewal from Intact. Increase of 40% over last year. No accidents or tickets over the past 25 years, no explanation for the increase which is unacceptable. I cannot believe they're still in business!

My 'car + home' insurance rate with Intact Insurance increased by 22.97% overnight when I received a renewal for the 2018-2019 period. I called my broker and was told that nothing can be done about it. I am reporting this to BBB, consumer protection agency and Financial Services Commission of Ontario. My total insurance premium for 'car + home' insurance 2017-2018 years was $2,213.15 and 2018-2019 'car + home' insurance statement shows $2,721.72 for the same insurance. I never had any accidents; no claims, no road tickets or any other factors that would cause my insurance to increase by 22.97% in one year. I have been insured with Intact for over 3 years and never missed a payment. I strongly recommend avoiding this company if you are looking for insurance and want to get a fair price.