Intact Insurance Auto Insurance Reviews

I should have read the reviews before I spent years and $$$$ on this company. What a rip-off, I left and saving $100 more a month! The customer service is the worst experience, you would think they were working for free, asking for a quote like asking your kid to take out the garbage.

I've been with Intact for a couple years now and since then they’ve given me horrible rates and the customer service just blatantly isn't there. I've had times where I need to switch my insurance from one vehicle to the next and the next thing I know I'm paying $450 two months in a row and when I call them to give my hard-earned money back, they say they can't do it and to get on with my day. So whatever, I get mad and they fix it to its usual $175 for my 1997 Nissan. Until a couple months ago, everything was gravy until I had to switch it again onto another vehicle of mine and the next thing I know I'm paying $350 for 2 cars. One of the cars I sold months back and even told them I only need one on my policy and ask for a refund and they say no, of course, so that's when I end my policy from these money hungry corporates. And then to make sure they can't take out any more money (because I just have a feeling they might try), I put a block against their withdrawal payments but I check the 15th the usual day they take out their unholy sum of cash from my wallet and there it is again, not their money in any way, $150 gone from my bank. By this point, I just had to share my experience with Intact insurance just to let them know that they are the worst insurance company and I do not recommend anyone to ever go near Intact or their Surrex brokers over in Magrath.

I had the WORST experience ever with INTACT INSURANCE. They raise my payments without my knowing and NEVER return your call. Try to deal with them over the phone and mail. With the promise they would return to me in about half an hour time. They never did! Worst Broker I ever had! Wouldn't do anything about it! Even after calls over and over again, they went into my account and took an amazing overpayment! Since I had already cancelled my policy with them. Don't fall for that easy talking of a no-good broker when getting an insurance. DISGUSTING!!

Intact insurance rose my rates this year by over 30% with no explanation. I renewed my car insurance through ICBC and cancelled the portion of Intact. I have now been charged the new rates even if I don't have Intact anymore. I just called them and the girl on the phone had no answers. She didn't bother looking into it much. She said I'd have to call billing which is closed. The fact that I have been charged even after cancelling speaks for itself. Someone clearly doesn't do their job.

I feel I have a responsibility to leave this review today. I am leaving Intact Insurance due to predatory rate increases with no explanation. I moved to BC from Alberta last year and was expecting to pay a much higher bill for auto insurance overall (which we did). Intact provides supplemental coverage, which includes collision and comprehensive. The Intact premium I paid last year was fair compared to the other options available in this province. However, I went to renew my auto insurance today and was informed that Intact has recently raised their rates. No explanation was given except that apparently, the company figured it was charging too little for coverage and wanted to make adjustments. When given the quote for the same coverage as last year, I calculated this year's premium as a 35% increase. This is totally unacceptable and predatory in my opinion. In an economic climate where many costs are ballooning out of control, I would hope that companies take the lead in being competitive and in doing so, place less burden on the customer. I am very disappointed that Intact would actually decide to raise rates this steeply over a single year and not expect to lose customers over it. I will not recommend this company to any of my family or friends as well. Extremely disappointed today.

It shouldn't take an insurance company 5+ months to fix a vehicle they say is fixable. If it takes this long to fix a vehicle, the vehicle should be replaced. Waste of money and time. To think I pay over 5k a year to this company and they can't even get anything done in a timely manner. Ps. They send the vehicles to Carstar... Do not let your vehicle go there.

They raised my rates in one year with no valid reason. I have no tickets or claims in the last 20 years. Here was their response when I asked why. Insurance cost has been increasing due to the fact that Private Passenger Vehicle claims continue to rise significantly across Canada. This trend has been driven in part by higher repair costs due to various factors including the complexity of modern vehicles, increases in bodily injury settlements and more frequent losses as a result of distracted driving. Never mind they made 12 percent profit on a billion dollars last year.

My father is currently on the phone trying to reason with them over a scrape on the side of his brand new 2017 Ford F150 and the company is refusing to pay more than a quarter of the damage which is 900 dollars worth of damage.. he pays 120 a month in insurance premiums and this company can't cover him. What a crock.

I purchased Intact insurance for my BMW 320i when I got it without looking at other companies. In my excitement to drive my new vehicle, I accepted 160/month with no additional coverages. The bare minimum. Suddenly, I was charged 190 a month, and a letter was sent to me saying my insurance premium had increased by 250$ or 5% of my total cost because I didn't sign up for a safe driving application on my phone. But 5% of my total cost (almost 2,000$ a year) is not 250, it is less than 100. So how does this make sense? I have made a stop payment request through my bank (TD) so they cannot withdraw money automatically anymore. Would not recommend to anyone. To make matters worse, over the phone I was told I would only get a 5% discount if I signed up for the driving app, but never that I would have to PAY an additional 5% for NOT signing up for the driving app. Well done broker, well done.

I had an at-fault claim last year (my first claim ever), don't even want to talk about the claim process, super slow and poor customer service. And when it comes to the policy renewal, guess what, my premium went from $330 to $568/month. Got a quote from another company, for just $258/month.