Intact Insurance Auto Insurance Reviews

I was with intact for only a year. They are the first company I've been with and they provided me with the lowest rate at that time. I was in a not at fault accident about 2 months ago and when I contacted intact and mentioned that the other insurers policy was American they did not lift even a finger to try and help me. They eventually assigned me an adjuster who I contacted and left messages for 5+ times and they failed to call me back every time. It took me almost 3 months to get everything settled ON MY OWN with the other insurers company because Intact wouldn't even bat an eye to help. Once I got my new car they told me how much it was going to be monthly and I was okay with it but once I got my papers, it was $60 higher than what they told me over the phone and when I called they said the person just must have told me the wrong amount. THEN I recently received my renewal and they upped my insurance to $500 a month, almost DOUBLE what I was paying before. When I contacted them they told me they couldn't budge on that price. I had one minor speeding ticket that was 15 over in a 100 that was paid the same day and they said that's why it went up so drastically and because they raised their insurance prices, when yet everyone I talked to who had a minor speeding ticket only put a very small ding in their insurance if anything at all. I would definitely NOT recommend this company to anyone.

I had a very bad experience with Intact insurance. I bought the insurance and my premium was 253/mth. After a year, I did not receive any documentation. I checked my bank account and Intact had debited my account for an amount of 350. I called the broker who then said they renewed the insurance automatically and my premium had gone up by almost 50%. That was the most ridiculous thing I have ever heard. I had no driving issues throughout the year, no tickets, the police had never pulled me over but my premium has increased.FLEE FROM INTACT INSURANCE!!!

Quoted me a good price, signed up for said price; got charged WAY more.
Told me payments come out on the 1st of every month, took the money out 3 days early causing me insufficient funds and a NSF charge.
Agent that was spoke with tried to blame me for not having money in my account "at all times" because I "will never know when it will be needed"
MONEY HUNGRY COMPANY!!!

NEVER EVER trust them and insure with them!
My car was crashed in a rear-ended collision in October 20, 2016. Intact considered it as a complete loss. But, the only damage was - the trunk does not lock. They contacted me last Friday, December 16, 2016 and said, that my car is written off and they are going to report it in Alberta Transportation; so, I can not drive my car of the roads legally after December 23, 2016. Which means, my child and I have no car in Christmas!!! I asked David M. numerous times to extend that period of time that I can find a replacement. I asked him about a mercy, I said its Christmas. He said he NO ITS YOUR PROBLEMS. So, I was offered a cheque with a very little money that I can definitely can replace my infiniti. Well, having no choice I agreed to take a cheque. He said, that I will get on Monday. But, i did NOT get a check on Monday case it was not ready. I got on Tuesday at 4 pm. I went to the bank and asked to cash that cheque. The Manager from the TD branch with is on 3d st 751 av sw declined it because this cheque might be a fake one. I said that I have all documents from INTACT to prove it and explained the situation briefly. They did not trust me. So, i can get money in December 27. And I have no car from December 24. I cried.
Also, when I came there to insure my car, they gave me a good price and I signed documents. However, one months later they increased my monthly payments by $30 without letting me know. I contacted the office and they said, they found a speed ticked from 1.5 ago. However, I TOLD to the broker that i HAD one ticket in 11 years in 2015 and he said that the price is considering this ticket.

INTACT left my child and me with no car for Christmas! They are not humans!

Terrible company! Do not trust them.

Living in Newfoundland Canada we now have taxed insurance. Intact Insurance was charging close to $3000 for full coverage for the year so I found a better deal at one of their competitors. I spoke with them on the phone letting them know I was cancelling and was told that I would have to sign something in order to cancel to which I replied "Okay, I'll make my way down there when I can." Nothing else was said. I have now received a "legal notice" in the mail saying I owe them $279 for non payment up until October 4th. They're charging me, and letting me know they're cancelling my policy, for not paying on a policy I've already told them I was cancelling.

Stay away from this company, unless you intend to never leave them, otherwise they'll find a way to charge every single penny they can.

Once you get your high quote, you get no service ! Just asking for more money, when you renew without any plausible reason. Oh and I forgot that fake regarding saving money with My Discount Program which actually ends up increasing the payment despite being a safe and a good driver .
Such a bunch of robbers!
I have no idea why Ontario still depend on private insurance !!!!

Our Son (17 at the time) had a collision with a person who turned left in front of him. So in most if not all provinces in Canada, that person who turns left is an automatic at fault, especially so when our son's light was proven to be green!
The short of it, we had to fight a ticket by a CPS officer who profiled our son (he had a loud SRT-4), and just had that withdrawn in Alberta court.

Now Intact wants the courts documents for proof (makes sense to me) ,but they want to assign 50/50 blame vs the person who turned left in front him being 100% at fault!

They don't listen, nor do they return calls emails go unanswered and unless you get very verbal and nasty with them (As I have now been doing) they will only respond to that type of action. Really quite sad how they seem to work outside of what the law says is or isn't.

Intact also increased our sons insurance 52% due to this accident EVEN with the charge being withdrawn, even with the evidence that proves beyond any doubt that our son was in the right, and they say it's charged but not convicted! The rate will drop only by 25% when they receive the documents from the courts.

Now many insurance companies allow your annual premium to be split up over the 12-month period, as does Intact, but they charge our son $110.00 annually for late payments that they agree to! They also charge him $20.00 each time they send out documents that were NEVER requested, all these smaller non-disclosed fees, added up equal other higher rate companies so do your homework, as these a**holes are about adding fees upon fee.

So my advice, they offer cheap rates, but don't go with them, HORRIBLE, HORRIBLE delivery, business model brokers are never in the office (yes, this is not intacts problem but it's a sign)

Lesson learned, we are switching over to a new company, even paying marginally higher rates (10% higher than what we started to pay with Intact in the beginning).

After being paid out $3,000 on my accident Intact without my knowledge registered a $14,000 "encumbrance" against the title of my vehicle , making the $28,000 car worth $6,000 on the open market. It was unsalable to the private buyer and unwanted by dealers as a trade-in. Intact failed to disclose the registration on title and until attempting to trade the vehicle I had no knowledge of their actions. While investigating my concerns it was brought to my attention that Intact Insurance had purchased Broker-link Brokerage in Dundas and for numerous years "neglected" to inform me that they in fact had never ever shopped my insurance needs to other companies for the best prices. For many years Intact and Broker Link overcharged me for auto insurance based on what many other people with my good driving record were paying elsewhere. Intact failed to fully disclose and broke many integrity rules. The Insurance industry Ombudsmen has been notified for investigation. For over 30 years I was a loyal customer only to find out that I was being very poorly treated and represented.

I had a terrible experience, I had 2 cars; First I was paying$420, all of a sudden they raised for $501 next month and then again they raised $550, I have no idea how much they will go up up. It is only few more months, I am not ever every getting the insurance and any from it. Too bad, I would not recommend to anyone because of the terrible experience