Intact Insurance Auto Insurance Reviews

I requested my broker to cancel my policy with Intact and he ignored me plus ignored 2 follow up questions on the request to cancel. He sat back and did nothing so the policy renewed and I was charged $126 when the broker finally cancelled after the dead line. I sent Intact e-mail proof that I requested the cancellation of my policy well in advance of the renewal date. Once again I was ignored and Intact withdrew the money from my bank account. This fee of $126 should have been charged to the broker. Beware seniors and young people, Intact will rip you off because they think we are too stupid or too old which makes us easy targets. Linda McHugh, Toronto- East York.

Got tired of rising rates, and girlfriend and I both went with PC which has much lower rates. Girlfriend went in and signed some cancellation papers at the end of her agreement, I just let mine lapse, I don't sign cancellation papers with Safeway because I start buying milk at IGA. They stole 2 extra payments from her acc. she changed banks and they sent her a bill?? They have tried to steal money from me, but I don't make monthly payments. Do not let them have access to your bank account! Do not deal with them at all. This has got to be some American scam, someone's post said they take extra money as some kind down payment in case you end up owing them money in the future??? It is theft plain and simple, and I don't want to see these shady practices in Canada!

They cancelled my policy after I got in my 1st accident that was not fully my fault. I was with them for over 3 years and never missed a payment. They were very rude and didn't care that the accident was not fully my fault. They don't care about their customers and only want your money. Please avoid them at all cost.

I've been with Intact since I was 19 (so a few years) and everything is good, as long as you pay them their money each month. This past July I was in my first accident, and when I first called to make the claim, the first person I spoke to sounded very nice. Unfortunately I had to end that call and when I called back, a different adjuster answered. I already worked with her on a hail damage and she was very rude. Not only was the adjuster incompetent, I did not receive ANY information about what was happening with my vehicle. TWO MONTHS later, and I received a call from the local adjuster company stating my car was being written off and I should expect a call from my insurance adjuster the next business day. A month and a half later... I received a call from my rental car company stating that as of YESTERDAY my rental car was no longer being paid for by my insurance. I lost it. I called my adjuster every 5 minutes and left 3 voicemails as she wasn't answering, I sent 3 e-mails to her, only to find out she wasn't my adjuster anymore, that it was now handed off to a "total loss adjuster." Once I sent in a complaint I was finally able to speak with her supervisor and within 2 days my claim was FINALLY settled by the end of October. My accident was in July.

Before my accident, I had a "hail-damage" claim as well. That was a mess as well. First off, it didn't take until AFTER my accident was settled before she sent me a settlement claim for the hail. The cheque I was sent BOUNCED, and I had to wait patiently for the new cheque to come. I wasn't able to pay my rent, pay for food or even pay my car payments for my new car! My only saving grace was when I received a cheque from the car dealership I purchased my new vehicle from. My bank wouldn't unfreeze my account in time (I had to go THREE times for them to unfreeze my account, and all they had to do was uncheck a box in their computer). Needless to say my insurance payment didn't go through for the month, and i received a letter stating it would come out the 19th of November. When the 19th came around, my payment didn't come out. I waited for the next business day (Monday) to see if it would come out and it did not. I called my broker (Sharp Insurance, do not use as well) and I was on hold for about 11 minutes before I could speak with anyone. During the conversation I was put on hold for about 5 minutes at a time, 3 times. Turns out the reason my payment didn't go through was because I NEVER called to confirm. It was on the notice they sent me. Myself and my mom both read the notice front to back 3 times trying to find where it said I had to call them. Last January, my payment was a few dollars short, so it didn't go through. Someone phoned me within a few days and spoke to me about my payment and such. When I mentioned that to my broker, he rudely explained that it isn't up to Sharp or Intact to follow up. When I explained I worked for property management, and when people don't pay their rent, it is our job to follow up. When you want your money, you phone. Anyways, I ended up hanging up on the guy after he told me to make an online payment, which I did. Yesterday, I received through registered mail that they were cancelling my policy due to non-payment. This was about 5:30 in the evening and when I phoned my broker (who claims 24 customer service) do you think I was able to get through? No. Now today, I had to take an unpaid day off just to deal with this mess.

Intact Insurance is the Worst company I've ever tried to deal with...I paid for coverage and then when it was time for a claim . They sent info to wrong address so it was not received by us and then said because we didn't respond they would not pay the claim.. When it was brought to their attention on numerous occasions over numerous months that they had wrong address they continued to send info to wrong address and then ignored us. I cancelled with Intact and moved to a different company. Intact had the nerve to send me a bill for coverage I didn't have with them and still won't pay for the claim.
WORST COMPANY EVER

Intact is the WORST insurance company I have EVER had the displeasure of dealing with. The customer service is horrible, it takes forever to get a reply via email and/or phone. I had bought a new car and switched over to Intact because it was cheaper, I got my monthly statement in the mail soon after I had agreed to switch and it was $60 MORE then they quoted me, and then. Guess what, not even a week later I get another $50 charge added to my statement monthly. I have NEVER even had a ticket, never filed a claim with any company they had ZERO reason to jump my insurance like that with NO notice what-so-ever. (theirs an example of the horrendous customer service) So of course by this point I am fed up, I cancel my insurance police with them and after not being with them for even 2 whole weeks, I get a $150 charge for canceling, AND I had to pay for the whole month. This company is HORRRRRRIBLE. Save yourself the headache and go with someone else.

Intact Insurance doesn't want to help a customer when in need. They called me with a claim against my insurance and would not help out in the least bit. When I had finally dealt with it on my own and called to let them know I had taken care of the issue, they couldn't even figure out what I was talking about. Now since the horrible help, I have decided to not renew the policy. Again I am being told they have no help for me. I did not receive a renewal policy and they just say they mailed and will not stop the insurance wow eh.

For many years I insured two antique automobiles with Intact. In 2008 they requested appraisals, which were done. The cars remained in storage without being driven since that time. A few days ago I was looking for the current pink cards/policy and was unable to find them. I phoned their agent, Brokerlink, in Edmonton to request a replacement. I was first advised that the policy had lapsed because I had not paid the invoice. I indicated that I had not received the invoice nor any indication of overdue payment. I was then advised that Intact had cancelled the policy because I had not gotten a new appraisal after 5 years. I was never advised that I had to have another appraisal done after 5 years. In spite of having my address, phone number, and email address neither Intact or Brokerlink saw fit to advise me in advance that my policy would not be renewed, and consequently I was left without insurance. Their behavior was totally and absolutely UNPROFESSIONAL. I am appalled that they would treat a long term customer who never had a claim in this fashion.

Undue stress, loss of time! Unfortunately, this company does not care one bit that you are stranded without a vehicle for a Not at Fault Claim. Once my vehicle was deemed a WRITE OFF, they have done nothing other than cover themselves.. gave me a cut off for rental vehicle, no cheque to purchase new vehicle, stranded. Had to cancel two of my own days to argue my case to extend rental...tooth and nail. Still no cheque, rental cut off. Looking for a new insurer that doesn't leave me to solve there unfair policies, lack of organisation on their end, and they don't give a damn!

Shop around. You will find way cheaper insurance than Intact. I bought a newer car. My old car had the basic insurance required by law. Asked my broker for a quote it was 25$ more for full coverage insurance. Intact adjusted it and came back with a number 150% more than I had been paying. Cancelled my insurance with them immediately they took another payment as penalty for cancelling then tried to squeeze out another 60$ admin charge from me. I put a stop payment on my account and will NEVER deal with them again. Shop around there are better rates. Ten minutes on the internet and I can almost guarantee you will find cheaper rates. Avoid Intact.