No one seems to care, just want to get you off the phone.
by Unhappy Intact client on Sep 1, 2022
1 out of 5 stars
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I needed to get a letter of experience and it ended up taking 2 whole weeks to get. The first time I called they said they would get it back to me in 1-2 days. After 4 days I called again and they said they had no record of it but they would try again and it would be 1-2 days. Again after 4 days, I called and they still had no record of it.
They make it extremely difficult in contacting personnel. Extremely poor and disrespectful customer service. Nobody asked me the reason I quit Intact insurance.
It seems they don't care...
I reported a hail damage claim on the client portal. I received a quick standard letter from an adjuster advising he would be dealing with my claim. The standard letter ignores the info entered on the portal and asks a bunch of non-revenant questions.
The adjuster never returned calls.
The call center never followed through on their promises
Weeks have gone by, still have no idea how to proceed.