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Intact Insurance Auto Insurance Reviews

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(403 reviews)
Intact Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
17.9%
Agent/rep availability
14.3%
Agent/rep knowledge
10.7%
Claim - adjuster
7.1%
Claim processing time
7.1%
Agent/rep callbacks
3.6%
App to track driving
3.6%
Rates competitiveness
3.6%

Top negative trending topics ?

Agent/rep attitude
28.6%
Agent/rep availability
25.0%
Claim - adjuster
25.0%
Claim processing time
25.0%
Claim - not-at-fault
14.3%
Claim - repair shop
14.3%
Billing/payments
10.7%
Agent/rep callbacks
7.1%
Agent/rep knowledge
7.1%
App to track driving
7.1%
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Billing/payments (3) Cancellation experience (2) Cancellation fee (1) Claim - rental car (3) Claim - repair shop (3) Claim - windshield/glass (1) Complaints/ombudsman (1) Discounts, deals, rewards (1) Insurance Rates, Prices (4) Policy clarity (1) Policy coverage (3) Rates at renewal (1) Rates competitiveness (2) Rates for bad drivers (1) Rates in bundle (1)
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Disappointing

by Wildjabr on Oct 27, 2023
2.5 out of 5 stars

I recently had a collision that required me to replace my vehicle. I purchased another vehicle THE DAY AFTER accepting their settlement offer. The dealer required 10 days to prep the vehicle for delivery. While the settlement was fair and communication adequate, they refused to cover my rental for all of those 10 days, leaving 5 days where I had to pay out of pocket for a rental, despite the promised coverage in the policy.

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Review topics
Policy clarity Policy coverage