Intact Insurance Auto Insurance Reviews

I was with Intact years ago and my broker ended up quitting and before he quit, he gave me a quote and when the payment was due, it was 100 more than quoted and I called to find out why and that's when they told me I had no broker and wasn't being assigned a new one

Their call centre employees are rude. They aren't able to provide you with a simple answer. The company continues to withdraw money from your account even after you haven't renewed your policy with them. And to top it all, my broker is a lazy liar who seeks to fill his pockets.

I was with Intact for a few years, and in March of 2018 I was in a rear-end collision, where I was unfortunately at fault, but the other driver's car was barely damaged, mine was totalled. Anyways, I decided to park the car and stop driving it, but I was still paying my monthly premium, but I was going through a rough time and I missed a payment, and they sent me a letter but instead of sending it to my mailbox at my house, they sent it to the post office knowing I had no idea it was sent there. Then all of the sudden I got a letter saying my policy was cancelled for non-payment and now I’m considered high risk, in which I’m currently paying $575 a month because of it. I called my broker and she said: “I can’t control when you pick up your mail”, which I thought was really rude. Now I’m on the list for 3 years all because of a mistake they made, I know I’m partly to blame but they could have told me if I pay what I owed, then they’d take me off the list but nope. I will never ever recommend Intact insurance EVER. Plus, I once had a not-at-fault accident where it took Intact two months to determine whether or not my car was totalled or not, which it was pretty obviously not going to be fixed.

Have been using this App for just over a month; They are quick to add "Phantom Driving Events" which take away 10% from your projected discount benefit but very stingy in giving 1% back at a time. Have had 3 "Phantom" events recorded in just 3 weeks. No way I had any hard stop or hard start, but one trip recorded TWO events! Do not trust this App - suggests a consumer scam to me. Something to convince you to insure with Intact, you think you'll get all these wonderful discount rewards in a year, but then they tabulate "Phantom" events to take it away.

I'm moving provinces and I need to get claims history letters from all my previous insurers. Allstate: no problem at all - got a letter the same afternoon. Aviva: former client, but I got a letter in 2 days. Currently with Intact and going through my broker: submitted last week, and they wrote back with a curt response to my broker saying "we have 10 business days to respond. So tough". Seriously? I'm a client in good standing with no record, and you can't even get this done in a timely manner? USELESS

Tried insuring with them, no claims in over fifty years. A lady hits me when I’m legally parked in a parking lot, not even in my car and they wouldn’t sell me a policy because I had a claim that wasn’t my fault and they said: apply again in six years. You’d think a person like me with no claims except one that wasn’t my fault would be the kind of client they would die to have. They're a joke in my opinion. Thank you Steve.

Do not bother with this company for insurance. I was in an accident months ago from a yield sign being moved behind a tree by drunks. A massive truck and trailer were also parked in front of the sign as well, making it impossible to see. I had a witness at the scene that saw these individuals move the sign, I took pictures, I called the city and I wrote down the licence plates of the vehicles parked illegally. Apparently, it wasn’t enough and was found 100% accountable for the accident. Fast forward to a few months later and because I needed to pay for bodywork in order for a new light to be put into place, Intact stopped covering me. I recently got this light fixed and was going to change my insurance plan. However, when I looked at my bank account today there was $320 withdrawn from my account for no coverage. I do not fully blame insurance because there were other factors involved, but I do know I was royally screwed. So, thank you Intact for bending me over when I needed a reliable and professional company to help prove that I wasn’t at least fully at fault for my accident and providing nothing but unnecessary debt. Peace.

I should have read the reviews before I spent years and $$$$ on this company. What a rip-off, I left and saving $100 more a month! The customer service is the worst experience, you would think they were working for free, asking for a quote like asking your kid to take out the garbage.

I am tired of this runaround over my Nissan Pathfinder accident. This is not at fault claim that should have been dealt with right away. I have been told lies about the additional supplemented or reports of damages that the appraisers require to process, which was already sent by Rutherford Auto collision direct to appraiser Mike and Lisa, who has the person in charge. But by trying 3-4 calls each and every day from last one and a half month the guys keep telling that we didn’t get the additional reports yet and it will take 1-2 days more, which was already sent by body shop from one month. This is the insurance company who makes the customer fool and tries to rip them off. I am still waiting but I am running out of patience and I already spoke to my lawyer and will see these cheaters in the court if I will not hear until this Friday. Please be aware of Intact insurance or Novex insurance. They are Cheaters, Liars, Money Makers. I'd give Zero rating, if I could, to this company, I don’t know how they survive in Canada. Will not last long due to this sort of customer satisfaction. Be aware, guys!

I am tired of this runaround over my C63 AMG Mercedes accident. This is a not at fault claim that should have been dealt with right away. I have been told lies about the shop not allowing your staff appraiser to inspect my car. The shop showed me their surveillance system and it didn't show any Intact appraiser coming into the shop. Aside from that this is the worst customer service experience I've had ever had. The estimate you guys sent the body shop isn't even enough to fix my car and is missing major parts also the hood price in the estimate is completely different than my original hood price. I am not going to wait any longer and I am going to have to contact my lawyer to deal with this situation because I have run out of patience and time. My car is a special edition vehicle, the parts are hard to find and I had a custom vinyl wrap installed onto the car which wasn't even included in the estimate. The body shop has been trying to get ahold of you for weeks now and they haven't gotten any response from you. They even called your manager and he hung up the phone on them which is very unprofessional. They even called him back and left him a voicemail to attend to this issue over my car and even the manager did not answer them back. On the other hand, I've mentioned that before, I can't stay longer than this in Canada but they don't do anything about me. They enforced me to move my car from the shop I chose to one of their shop which is they can do whatever they WANT in my car, even use aftermarket parts as they told me on the phone. Also, the first adjuster called me one time only in the beginning of the claim to move the car to their shop, that's it. Then I asked them to move my car to another adjuster, even when they moved it to the new adjuster, the new adjuster never called me once. I did many calls to the Intact company to talk to the adjuster or her manager but nothing happened, no one called me, I really don't understand why they treat their customers like that. It is the worst experience I have seen