Intact Insurance Auto Insurance Reviews

I had personal liability insurance with Intact for a few months. I was given a quote and was told the amount would not change. It increased when I got my second bill. When I went to cancel, the broker told me there would not be any money left owing. I got another bill. Called my broker and left a message. Never heard back. I called back and left another message saying that because no one was able to return my call or give me an answer that justifies the charges to my account that I need to cancel the account. If money is owing legitimately, I can make arrangements or cut a check. Never heard back via phone, mail or email. Never got 1 not 1 late notice or past due or overdue. Nothing. Months later I am sent to collections for 55$. Yup, that's right. Try to figure it out and all I get is "how will you be paying". They won't help you, won't answer questions, just "how will you pay", "you pay", "need to pay". Unreal. Save yourself time and money, don't go with Intact, a company which does not care and which illegally sends people to the credit bureau.

I purchased Intact insurance for my BMW 320i when I got it without looking at other companies. In my excitement to drive my new vehicle, I accepted 160/month with no additional coverages. The bare minimum. Suddenly, I was charged 190 a month, and a letter was sent to me saying my insurance premium had increased by 250$ or 5% of my total cost because I didn't sign up for a safe driving application on my phone. But 5% of my total cost (almost 2,000$ a year) is not 250, it is less than 100. So how does this make sense? I have made a stop payment request through my bank (TD) so they cannot withdraw money automatically anymore. Would not recommend to anyone. To make matters worse, over the phone I was told I would only get a 5% discount if I signed up for the driving app, but never that I would have to PAY an additional 5% for NOT signing up for the driving app. Well done broker, well done.

I had an at-fault claim last year (my first claim ever), don't even want to talk about the claim process, super slow and poor customer service. And when it comes to the policy renewal, guess what, my premium went from $330 to $568/month. Got a quote from another company, for just $258/month.

I am giving one star because they actually answered my call when I got into an accident. Other than that they have been less than helpful. Won’t return calls or emails. Have not kept me informed on my claim and have pretty much just left me in the dark about what is going on. I will be cancelling my policy with them the first chance I get! They are expensive and terrible customer service!

Let's make some noise for Intact's worse service; recently, I requested my LOE from Intact, they have thousand reasons to deny it. I got an accident in 2014. Somebody hit my car in the parking lot, while I parked properly and was shopping inside; and the accident report states that there was nobody inside the car. I sent a request to my broker and need him to correct its record 100% not at fault, 50% at fault in the record right now. Intact said police cannot determine who is at fault in the accident, insurance company does. OMG. Police cannot decide who's at fault in the accident. Then what's the use of police? After that, intact put me on the high-risk level and charge me more. I believe they can play this trick on customers. That's the reason I need my LOE to read it in details, but they said you need to contact your broker; then my broker said Intact doesn't provide it. What a ridiculous reason. It's my personal insurance record. How come they cannot offer it to me. If you have experienced the same situation. please make some noise.

Please, do not go with this company, they give you run around, Intact and broker are both connected, they keep telling you to contact broker but broker says it's Intact invoice, you need to call Intact. I am paying 137$ a month for a corolla 2015, now this year I closed my account and I went with DESJARDINS INSURANCE for a better price. I got a new invoice from Intact for 2000$ on top of 137$ a month, they can't give me a reason why I have to pay 2000 $, saying Policy changed. I have no choice but to take a lawyer against these people who don't understand that we work hard for a dollar. Broker information assurance, Jordan, insurance broker name is Jordan K, be aware. This was the beginning of our new year.

Full disclosure - I have been with Intact for years and absolutely loved them. They were easy to deal with, called me back within minutes of me calling, great price compared to everywhere else I had shopped around. Recently, however, I had a claim against me from someone who was also from Intact. I was in a parking lot, backing up, when this guy came speeding by and scraped his rim on the very bottom of my bumper. Refused to give me any info and left. I called Intact panicking, and explained to my broker what had happened. He told me not to worry, that it would likely be 50/50 if anything even came of it but since it was so minor that I could use forgiveness if worst came to worst. Fast forward to 6 months later when the guy decided to go through with the claim. I received a call, tried to ask questions, was found automatically at fault. They didn't want witness statements, they didn't care about the pictures I sent (the damage for which CLEARLY shows that he was speeding because it's a small scrape across my bumper; unfortunately the phone with the pictures indicating that I was over halfway out when he hit me is broken). I tried to ask what would come of it and where I would go, and the guy refused to answer any questions. He said he couldn't look into the other person's claim details. I called back and asked to speak with someone else a few days later who was magically able to view the other person's claims, who asked me to send pictures and who said that maybe they should investigate. No investigation was done and it's in my file that it's my fault. I've asked three separate times now for the forgiveness and no one has given me a straight answer about it. My insurance was supposed to be renewed December 23rd, but I was thinking of getting a new vehicle, and I was a little choked at the claim situation, so I asked to put only fire and theft insurance for two weeks while I debated and got the prices for everything. They processed my payment early, so I was told to put a stop on it, when I noticed they charged me way more than they were supposed to. I thought it was because of the claim, but low and behold the man who made the claim has apparently dropped off the face of the Earth and the claim is at a standstill. I called my broker to inquire about the charge and he said he didn't know. A week after this I received a letter telling me I was getting a $1500.00 dishonourment fee. I've never been late or missed a payment, so I have no idea what it was for. I've been calling my broker for the past week and a half, every single day, and he won't answer my calls or voicemails. I can't switch companies until I figure out the whole forgiveness thing and demand an investigation on the accident, and it's now coming up on my record that I have this huge late fee penalty so everywhere I get a quote from is crazy expensive. I've recommended friends and family to go here, even convinced two friends to go with them when they first began driving. I will NEVER recommend them to anyone else. I've been without a vehicle for almost a month now because I can't put insurance on it because of them. I can't even sell my car until I figure out what's going on in case they do decide to do an investigation (I just became a student and finance my vehicle so this is really raking up). I would give them no stars if I could. No idea where this all came from - five years of nothing but great service and now this.

Absolutely embarrassing customer service. I've emailed and called numerous times over the past few months and this so-called adjuster doesn't want to reply. Not sure what to do now because every time I call Intact they try to send me to this lady who I'm not sure even works there. Just a terrible company by the looks of it with all the one stars.

I currently have insurance with them but am looking for another company. My husband had an accident and they messed up when sending me the cheque for my car but guess what, I have no vehicle right now but the rental one and it has to go back without having the money to get a new car. What kind of insurance company leaves their clients stranded after they messed up. DON'T DEAL WITH THIS INSURANCE COMPANY.

This company does not care about anything but doing money out of people, has no sympathy for individuals in certain situations. And also decided to screw me over before Christmas. Thanks, Intact. And I will continue to write bad reviews about this Business. Shame on every person. MONEY MONEY MONEY, folks. You're paying for HIGH payments, crappy deductions and crap customer service pretty much...