Intact Insurance Auto Insurance Reviews

Worst insurance company ever. I started a claim with intact on January 25, 2015. It is now April 13, 2015 and nothing at all has been accomplished. The insurance company is telling me that they cannot confirm or deny any coverage on my vehicle now. What is the point in paying for insurance then? Now I am left with no settlement and I have the rental company harassing me for their rental vehicle back. I have not been paid out on my vehicle and I don't have the money to pay for my rental. It's been two months now and nothing is even close to being settled. My adjuster has taken two vacations since I've been dealing with her and I have now asked for my file to be transferred to someone else who can get this issue resolved. I will never recommend intact to anyone and I will not be using themever again. I am now in the process of hiring a lawyer. Avoid intact at all cost!!

Initial poor information resulted in placing a claim that would not have been placed otherwise resulting in a large insurance hike, far greater than the claim itself. Would not accept responsibility for mistake or correct it.

I had a accident on Nov 17/2014 and my car was deemed a total loss by December 2014. Intact provided a for 58 days before making me an offer, I made a counter offer on the day they took back the rental. Today is Feb 19/2015 and they still have not come back with a number. I have been left with no car and no settlement for 6 weeks. Why are our insurance premiums so hi with service like this??? If I could rate intact a zero I would!

I was involved in an accident where another lady went through a red light and hit my vehicle. It took the insurance company two months to determine it was wrote off. They lady who handled my claim was of zero help and offered me two thousand less than the same vehicles on kjijiji. Throughout the entire incident i felt like my insurance company was against me and not trying to help in the slightest bit. In the end i was forced to buy a vehicle three years older with more kms. I would personally not recommend this company to anyone.

I had an accident with my wife's car, and I am on the policy. It was not my fault, and the police report reflects that. I gave the report number to the claims department, and was informed that it would take them 8 weeks to get the police report, and in the meantime, my deductible would not be waived. I would have to pay it, then they would determine whether I got it back. On top of that, the liability of the accident would remain with me until they investigated. After a lot of complaining, they finally waived the deductible as a : 'customer service' exception. On top of this, I never spoke to the same office or person each time I called. Absolutely ridiculous claims of time for the police report, and I'm not sure why I have insurance when the first words out of the company's mouth is all the things they won't do for me. Customer service at it's poorest.

This review is more about there usage based discounts. We got 2 of their devices for 2 of our vehicles. I would be very impressed with their program, except for the fact that they keep lowering your discount for invalid reasons.

They define a hard braking event, as deceleration of 12km/h (or more) in 1 second. However, on our weekly summaries for both vehicles, they keep including things such as "Deceleration of 13 Km/h in 5 seconds". Slowing down 13km in 5 seconds, is hardly a 'hard braking event', even by their own definition.

If they would actually explain what is happening, and preferably fix it, I wouldn't be writing this review. However, for a month now, they say it is a high priority issue, and still under investigation.

I find it unacceptable that in a month on a high priority issue, nothing has been done. In the mean time, it calculates me low discounts, because I will get 3-4 'hard braking events', which are all invalid!~

Undue stress, loss of time! Unfortunately, this company does not care one bit that you are stranded without a vehicle for a Not at Fault Claim. Once my vehicle was deemed a WRITE OFF, they have done nothing other than cover themselves.. gave me a cut off for rental vehicle, no cheque to purchase new vehicle, stranded. Had to cancel two of my own days to argue my case to extend rental...tooth and nail. Still no cheque, rental cut off. Looking for a new insurer that doesn't leave me to solve there unfair policies, lack of organisation on their end, and they don't give a damn!

Shop around. You will find way cheaper insurance than Intact. I bought a newer car. My old car had the basic insurance required by law. Asked my broker for a quote it was 25$ more for full coverage insurance. Intact adjusted it and came back with a number 150% more than I had been paying. Cancelled my insurance with them immediately they took another payment as penalty for cancelling then tried to squeeze out another 60$ admin charge from me. I put a stop payment on my account and will NEVER deal with them again. Shop around there are better rates. Ten minutes on the internet and I can almost guarantee you will find cheaper rates. Avoid Intact.

Bottom line is, I'm at a dead stop in the middle of an intersection. Light turns red and the person I'm behind starts going, with me right behind. He slams on his brakes for no apparent reason. I've gone a total of 5-10 feet and rear end the vehicle. My hood is crumpled but the car drives perfectly and I have been driving it the last 4 weeks while trying to sort out this mess. Intact is trying to write off my car with absolutely no provocation. The adjuster did not put it on a hoist nor did he open the hood. They just took pictures and now they feel justified in writing it off. I was always the one that initiatied contact and it wasn't until 2 weeks after my claim with Novex that I found out the car had been written AFTER I CALLED. These insurance companies should be dealt with for the callousness with which they treat customers and do their work.

Please do yourself a favour and avoid this 'company'.
Had a not at fault claim. Completely useless. Was misinformed by various representatives, my claims agent was "unable to make outbound calls". Ripped me off my rental car time allotment.

Tell everyone you can to avoid this lazy, cheating company.