Intact Insurance Auto Insurance Reviews

Like many others, we were clients for 10 plus years. Unfortunately got the not an accident, other drivers fault, and car was totalled. We are getting the run around, stalls, delays, excuses. Don't return phone calls or emails. They don't seem to know what the other is doing. We get different answers every time we ask the same questions. We will be switching companies the second our claim is finalized. Horrible, horrible horrible experience!

So I was involved in an accident with another intact insured person. What I have noticed is total incompetence. From when they first say hi the people of Intact don't know how to talk to a person when people are in need. Furthermore no one communicates well with their co-workers or with their clients. I had to leave updated contact info 3 times. I had to continue to call and get after them to do their jobs and once Intact reps finally got moving they again make me feel like I'm the one causing all the problems when it's their workers lack of diligence and competence that has made this stupid situation worse. If you want to be treated like a number and made to feel worthless then Intact is for YOU! Otherwise get a policy with a smaller company you'll know were that extra cash went when the axe falls. BTW I'm 100 percent NOT at fault for my accident. And I am still treated this way.

After reading numerous reviews, I see many others have had the same complaint. Very difficult to speak to the same person, they do not call back after leaving numerous messages, conflicting reports and messages, promised a rental care, when I had to leave car at a garage for hail damage assessment there was no rental car there for me but I was told there would be-we do have coverage for rental, they deleted photos of damage, had to go back again! No one seems to take action on the claims, have two vehicles with hail damage, have been a client for 17 years with no claims, terrible experience dealing with this first claim! We will be leaving this company once settlement is completed if I ever get a return call! Waiting for answers, promised in an email we would hear within two business days, it has been 29 days and still waiting!!! Do not sign on with Intact. A no action company!!!!! Terrible service!

If anyone has an Intact Insurance personal or commercial liability slip/card that they do not want anymore, could someone send theirs to me. I am working on a project, as this insurance company had sent me the wrong insurance slip for commercial use of a vehicle that could have gotten me into serious trouble, with the police, and they are presently saying they did not, but they did on paper. I am trying to establish the difference between the two slips, or the printed layouts of them only, as examples or references.

If you can help, all I ask is that you just black out your policy number, your name and address, expiry/start periods, and your agents name, seeing this information is not needed (that's your personal policy, and not mine).

Thanks, in advance.

I had an accident in which I was hit by a car but the car took off. I reported the accident to the police with the license plate of the car that hit me. It was clear by the police report that it was the other car's fault. Intact stalled asking me to fill out forms after forms and then finally made an offer. They said that it was a write off even though the mechanics said that it was not. They said that the car was worth a lot less than it was. I was told that I should gather information on sales of other vehicles in similar conditions and submit it but when I did they changed their minds and said that it wouldn't change anything. It was over a year before they paid me the money. They stall until you finally give in. I will never use them for insurance again! The people that I dealt with were constantly contradicting themselves. Their commercial is that they start your claim immediately but they don't tell you that they never finish it

This is a company solely out for themselves. They have set up policies that undermine your right for fair market for the consumer. They try to force the client to their approved body shop at which point body shop, if they want to do Intact claims, has to adhere to their method of order. It is all funnels through a third (unnecessary ) party who takes a 4% cut, then Intact takes another 4% cut plus a deduction after billing. This method has saved Intact over 90 billion dollars, you read it right. 90 billion. Did they pass those savings on to the consumer who they are there to help? Nope, didn't think so.

Run away!! from this unethical disgusting Corporation! once you have a claim (rear ended) and are seriously injured , not at fault. This company is soo unethical! they ask for records that go above and beyond WHAT THEY ARE LAWFULLY allowed to collect, and from the first day, fight you to not pay you, they will send you to all sort of practitioners that are in cohorts with them and pay thousands of dollars (and those go taken from your payments) instead of paying you, your life is turned upside down and nobody cares. People give up trying because to sue is hard, but if your doctors care and support you,get a good lawyer, and they do the fight! ,

This company is a joke, they do not care about their customers. They are the definition of a sneaky insurance company. Never use Intact insurance, you will be completely dissatisfied with them if you ever need to make a claim, or have to interact with the company in any way. They do not want to work with you, they just want your money and will do everything possible(including illegal things) to make sure you are not helped and they make more money. Huge mistake

Intact Insurance doesn't want to help a customer when in need. They called me with a claim against my insurance and would not help out in the least bit. When I had finally dealt with it on my own and called to let them know I had taken care of the issue, they couldn't even figure out what I was talking about. Now since the horrible help, I have decided to not renew the policy. Again I am being told they have no help for me. I did not receive a renewal policy and they just say they mailed and will not stop the insurance wow eh.

Terrible to deal with. My "representative" barely spoke english and they tried to short me significantly on my claim, even though my policy said otherwise. Look elsewhere for insurance, I did and I saved 50%