Intact Insurance Auto Insurance Reviews

My husband and I have had 2 cars and our home was insured with Intact for years. We are seniors, born in 1940 and 1943. We had a car rear-ended years ago and I don't recall a lot of stress with the incident. Little did I know how things have changed. One car we bought specifically for our daughter to transport her special needs son. On February 25, 2022, in the midst of a snowstorm, she found herself in a snowbank. She called me immediately and my first question was to ask if she was hurt. She assured me she was driving slowly and wasn't hurt. The airbag didn't release. She said the only damage seemed to be broken plastic panels at the front right. I asked her to take pictures and to call the number on the insurance card. I assured her the adjustor would get her a rental and it would be a simple repair. Little did I know. She was told that Enterprise would provide a car. When she called Enterprise in Ottawa, she was told they wouldn't have a car back for a week, and then there was a waiting list, so they couldn't say when a car would be available. Upon hearing this I called Intact. After being on hold for 55 minutes, I was told to keep calling Enterprise and I might find one. I politely told the Intact employee that I was paying for a rental car and I expected her to find a car. After waiting on hold for another 20 minutes I was told there weren't any rental cars available in Ottawa. I told her I didn't believe that and a car was critically needed immediately. I Googled Ottawa car rental and Avis was on the top of the list. A quick call and I was told they did have rentals available. He said Intact had been in touch with him and they wanted to pay $50 daily, and he charged $65. For $15 daily they straight out lied to me. The Intact rep suggested that my daughter should use a cab to get around and if she had her receipts she could get reimbursed up to $50 per day. I explained that she had a special needs child and he did not cope with changes to his routine. I told my daughter to pick up a car from Avis. After 10 days she owed Avis $626.47, an expense she couldn't keep up, so I gave her my car and now I am without a car. I have waited up to an hour several times trying to get through to Intact. My broker says there is nothing they can do. I have not had a call from an adjuster. On March 8th I received an unsigned letter from Intact with the name of my adjustor. There was a line telling me to call....(blank space) or to contact her by email at...another blank space. I called a broker, (not my broker) and got put through to the adjustor's voice mail, where I left a message with regard to the critical need for a rental car. No reply. Strangely, the broker was able to get through without a wait. My broker is Broker link, as useless as Intact. I thought perhaps I was being ignored because of my age but after reading reviews posted by others, it is clear that Intact has a history of terrible service. I am far from finished with them but I have no intention of getting shafted. I am fully aware they have staff lawyers. I have lived too long to be intimated by them. Anyone who interferes with the well-being of my special needs grandson will come to regret their actions.
If you are insured with Intact, do yourself a favor and get rid of them before you need them.

I had insurance with them and needed a bill pushed back and they said they would with no problem. Then, ended up taking out the money and put me negative in my bank account. Not a good insurance company in the slightest prices are way too high. I wouldn’t recommend it to my worst enemy!

The claims adjuster contacted 3 days after the claim (stolen airbag) was reported.
-no updates, no calls/emails returned
-other representatives put you back to the adjuster - so you are going round in circles.
- The manager is yet to call me. It's been over a week.
- It has been 2 weeks - still no car.
Avoid Intact Insurance at any cost.

I have not had a claim in 21 years and Intact charges me $2000 per year. I had a scrape with a delivery truck and I have waited for over 1/2 an hour and still have not got through. The television commercials are a total lie, Intact is terrible!

The notification for my change came late in the mail. By the time I received the letter, it was two days late so they changed over $200 for the cancellation fee.

I was involved in an accident while completely parked! It took this company over a month to approve repairs! That being said, I missed 2 1/2 months of work due to negligence! Half a year after the said accident, I am still waiting for the loss of wages to be paid and may lose my home because of it! I am a single mother who just spent Christmas with nothing to give due to the lack of concern this company gives! Now, I am facing eviction for the same reason!

Literally the worst insurance out there!!! Had an accident on January 2, 2022; the car is still at the tow truck 37 days later waiting to be towed to the auto shop recommended by Intact. As for the adjuster assigned to the case, doesn’t even bother to answer her phone or call us back, wondering if she even still works there!!! Unbelievable what we are going through… finally been able to get through to other adjusters and everyone has a different story. Nobody solving the problem! So we wait and wait and wait...

To call Customer Service... On the phone the whole morning... On hold... Still wasn't able to talk to anyone.
Called my adjuster directly... Cannot get hold of him. This is the third time I tried to reach him.
Regarding my auto insurance claim, I have to take the initiative, called the auto shop, they only got the pictures that I sent the adjuster more than a week ago. They say pictures are not enough, have to bring the car in. The adjuster will advise me. Up to now, the adjuster still didn't call. I have to take initiative again and again and schedule an appointment myself with the auto shop.
TERRIBLE... TERRIBLE.... will switch once the policy expires.
WARNING TO EVERYONE THINKING OF USING INTACT INSURANCE... DON'T!

They make it extremely difficult in contacting personnel. Extremely poor and disrespectful customer service. Nobody asked me the reason I quit Intact insurance.
It seems they don't care...

This is the WORST experience with car insurance in my whole 22 years of driving!!! I started my claim for a damaged driver’s door (the car is not drivable because of this). It has been just short of 2 MONTHS!!!! No response, I have tried calling multiple times, emailing multiple times. Tried this again with a supervisor. Literally, no response so I can move forward. I was given a claim number and then blocked from using it to get work done. They won’t respond to allow me to rent a car. I have been forced to walk with my 2 young children during the winter, while they CONTINUE TO WITHDRAW PAYMENTS!!!! RUN RUN RUN in the opposite direction!! TRUST ME!