Intact Insurance Auto Insurance Reviews

A drunk driver hit my vehicle along with 2 others parked outside my house. This was on Friday, Dec 11th at 2:45 am. They just delay everything as long as they can and do not actually anything to help. I've been after them for 2 weeks now and finally on Tuesday, Dec 29th I get the estimate for damage done to my vehicle. They keep telling me lies and I've caught them in many of them. I write down everything, Dates/Times/Names. Now they are trying to push everything onto the junkyard my vehicle is sitting at for delays. Meanwhile, they have done nothing and don't respond when they say "we will contact you in 24-48 hours". Was 142 hours before they gave me any info. Then to talk to an adjuster they said he would call me back with their "Guaranteed callback within 4 hours" which again took 22 hours for them to contact me. The WORST company out there. Just look at all the bad reviews. They speak for themselves. Don't go with this company and save yourself the headache later in life.

I will never recommend Intact. they are a massive rip-off and will find any way possible to make more money off you when other insurances would lower payments. Their driving app as well is a major joke and made it completely impossible for you to get a good score let alone a decent discount. Plus the app always made up issues with your driving regardless of how you actually drove your car that day. Also dinged you if you answered a hands-free Bluetooth phone call or if your passenger was using your phone. If you want good affordable insurance go to another company! I switched and am now saving $100 a month on insurance and am getting more for what I was paying at Intact. Also, beware of Intact's cancellation fees it is costing me $180 on top of my last monthly payment just to cancel my account with them.

At first, my sister and I were very impressed with this company. They were very helpful, reliable, and professional when we were signing up with them. However, we are getting charged much higher than we were initially quoted and have sent countless emails to try and resolve the issue, but have received no response after WEEKS. These people are unprofessional and unreliable, do not be fooled. Their ratings are horrible for a reason.

Was involved in a not-at-fault accident with injuries. Claim adjudication for the car repair was excellent - claim adjudication for the injuries is awful, unfair, done in bad faith and proves that their word isn't worth the paper it's written on. They cause extreme hardship and not even bother to respond to the lawyer, just waiting on a tribunal date months down the road hoping that you are so much cornered by that time that you will accept their ridiculous settlement intentions.

A claim was filed and the car was deemed totalled. They offered quite below market value for a car with average mileage, good shape and more features. Their arguing point was paint chipping in the hood (which had a deflector!!!). No 5 years car in Canada has perfect paint unless repainted! After acrimonious dealing, they went up only to the cheapest/worst car in the market and took the rental from us. Very rude adjuster and supervisor. As instructed by industry regulators, I filed an appeal to 2nd line in Intact and the lady delayed the process. She only moved every time I called her. In the end, they went up a bit, and I accepted to lose around 12% of what would be reasonable. They didn't send a check until I called again. They ended up sending a pre-dated letter and check (the post stamp shows the right date), violating the law (they have 60 days from the original claim date to send the payment, at least the undisputed amount). It was so incriminating, that they sent a letter adding the rental fees as part of the settlement, which again, it's illegal as the fair market value is for the car value plus taxes, not including additional coverages. Not only that, but they also kept charging the prime for 3 months after the car was declared totalled and in their possession. Shortsighted company because they lost me as a client with 2 cars and a home (they would have recovered the difference in a few months), and I have talked many people out of this terrible company.

Absolutely horrible experience I'm going through at the moment. I had an accident about 2 months ago where the other driver was at fault and charged. My vehicle was completely totalled. At first, they were quick to help me make my claim, they were on top of everything, and provided me with the information I needed. After that first day; it's impossible to get a hold of ANYONE. I've called at least 5 times a day for the last two months, probably filled up their entire voicemail box, e-mailed them every day, and didn't receive a single response!!! I needed physio, I needed settlement money to get a new vehicle, I needed to know what was going on. Even my insurance broker couldn't and still can't get a hold of them!!!! They couldn't even send me paperwork on time. I got my personal injury paperwork about 3.5 weeks after the accident and had 2 days to get it in before it expired... I emailed them asking if I still had time to submit everything and got no response (needed my employer to sign some papers but he was on vacation so I couldn't get it in)... I did get a rental car for 3 weeks, but the second they offered me a settlement (horrible offer) they took the rental away and I've been left without a vehicle and without money for over a month... I told them I deserved a lot more based on the service they've been provided, and the fact my vehicle was in 10/10 condition before the accident with brand new tires and they said their offer was the best they could do which is complete nonsense. They DON'T CARE, they honestly do not care about their customers. In a perfect world, I would love to sue to get what I deserve in this situation, but I just don't have the time or money right now and just want my settlement money to move on. I'm such an easy-going person and never complain about any negative situation, but this is by far the worst experience I've ever had. DO NOT GO WITH THEM, so many better companies out there; even if you're paying a little extra per month in insurance, do it so you can get better service.

Car insurance is to give you peace of mind knowing that you will be taken care of if the need arises. It was the exact opposite when our vehicle was stolen from our driveway 3 months ago. We have e-mailed, called and provided all the information we could to help with the settlement. In return, we have been ignored and even made to feel like we are the criminal. When they do respond it's only to say they are working and we were told at one point there was a possibility we would not receive any compensation. We've called the support line to see if anyone else could help but was told only the person assigned to the case could deal with us. We were told the caseworker was sick or on vacation but never available. We were so happy when we received a phone call that the vehicle was found in December as part of a huge criminal investigation. The police reports were sent in immediately but again no further action. It's a month later and we are already out thousands of dollars and still no end. We have been making payments for 3 months on a vehicle that we don't have, the rental car coverage has expired so we now are paying out of pocket so we can at least we can get to work. What I would like to know is how it is possible that companies like this are allowed to take advantage of people with no consequences. Something needs to be done about this, every review I've read is similar, this a criminal.

I have been receiving letters about a false claim, and I have been trying to contact them about this only to get ignored every single day, I call many times. I have sent emails, left voicemails, as this issue seems to be time-sensitive according to the letter. For some reason, I am told I can only deal with this through a specific agent that sent the letter, and they are just not responding to anything! They are purposely ignoring me so that my rates automatically go up over this claim. Do they get some kind of commission for this? I don't know. This claim doesn't actually exist though!!! Absolutely ridiculous, completely untrustworthy. Do yourselves a favour and PLEASE go elsewhere.

I called them 10 time to reenroll me for my drive discount program but I got no respond

The worst and unprofessional insurance. Not helpful at all. Not only they charge huge money but also never help and care about customers. Had to call them 4 times to solve my issue where I was charged $659 extra but never helped me at the end they connected to irrelevant departments where they said you called wrong department and I had to repeat to calls. Finally gave up calling and wasting time. Please never recommended there are thousands of insurances with excellent customer service and care. Never consider this one!