Intact Insurance Auto Insurance Reviews

Accident forgiveness does not go from province to province. I'm paying for a small accident

I loved this company until this year's renewal time when my premium was increased by $290/annum with no explanation whatsoever. When I asked, the answer was All insurance companies have been hit and this is the reason. I don't buy it when I am consistently getting quotes that are much cheaper. After 7+ years I wish Intact cared more about retaining their loyal customers than they do. I have even brought customers to them over the years. I'm so done with this increase.

We are on Vancouver Island, moved from Calgary in 2017. After moving we insured with the basic ICBC coverage and Intact Top Up adding additional 2.8Mill third party plus Collision and Comprehensive on a 2014 Tiguan and a 2012 GMC Sierra Crew cab truck. Both vehicles in good condition with low milage and drivers with full no-claim histories. Costs combined with ICBC per vehicle were not too much more than Calgary - so had no complaints. No claims or tickets incurred during the year. Come to renew and we have been slapped with an overall 38.8% increase! No explanations. We are just over 65 and living in a rural low risk area, pleasure use only. Breakdown of increase - 72% on 3rd party, 27% on Collision and 43% on Comprehensive. Yet again an insurance company seems to know nothing about dealing with the customer. Even though I have been working in business for 40 years as a qualified accountant and my husband an engineer (we know business) we still feel ripped off. Yes there are increased costs in the insurance business - NOT 40% THOUGH. This is an abuse of the consumer.

Maybe I am lucky but my recent claim experience with Intact is quite positive. Even though it's a bit frustrating that I am the one who has to call all the time and I never get to speak the same person twice, all the agents I talked to are very helpful and can usually resolve any issue I have. The appraisal did take longer than expected probably because I chose to use my own body shop instead of the one they recommended, but Intact was quite reasonable in their appraisal as the repairs were quite expensive. The claim process itself is very stressful and I am just thankful that no one is hurt in the accident. I would imagine it could be a lot more complicated if personal injuries claims are involved.

Claim settled in a timely manner with no hassle.

Rates were better than other companies. Haven't had to deal with them other than when they send the policy information.

Helpful when adding/removing son from coverage.

Customer service is okay once you finally talk with someone.

very nice people to talk to

the premium was increasing year after year even I had not had any tickets and claims