Meloche Monnex (TD Insurance) Auto Insurance Reviews

TD Insurance. Existing customer. So far today is 90 minutes wait time and counting. Hung up the other day after 40 min. Are they still in business or have they just completely given up on customer service? How are new customers getting through?
Seriously, this is horrible. How are claims getting through? At least put a radio station to listen while on hold instead of that annoying dingle.

I tried repeatedly to ask a very basic question about a potential vehicle purchase. These guys do not generally answer the phone. You are told by a robot that "we are experiencing higher than usual call volume." Then you hear a guitar riff. This has been going on since July. I sent an e-mail in late August explaining I needed to speak to someone but the wait times were incredible. They called me back two weeks later. I had to return their call, hold, talk to someone who then put me on hold to transfer a second person, hold and finally talk to a third person. There is virtually no customer service. I renewed my policy in July and am locked in till next summer. This is unfortunate. I hope I never actually have a claim.

I have never experienced a more frustrating customer experience than the one I am having with TD Meloche Monnex. I was hoping to give them a zero rating, but the lowest number of stars is one. I have tried reaching them several times over a 2-3 week period with no luck. I am now in the process of cancelling 3 auto policies, 1 house policy and 1 business policy. They are pathetic, sadly no one there will care.

I had an important question about my auto policy. Called numerous times but no one ever answers. First time was on hold for over 53 minutes before I hung up. Called multiple calls well over 30 minutes on hold before hanging up. Never got through. Complained online with no response.

I cannot imagine if you had to make a claim or had an injury. Seeking a new insurance company.

Had a claim in April with no deductible. Got a call in September that they want to collect 450$ deductible, asked why what happened they said that I must pay it like it or not. I asked the manager but I was told that I won't have a deductible and she didn't care and said if I don't pay it that they will send it to collections. That is the service you will get if you sign car/home insurance with them. STAY AWAY!

Never had a claim before. Did not know what's it like to be in pain, if your insurance company, don't answer your call, leaving 100 voice mail. Even supervisor doesn't exist. The best answer was - if I did not go to work I wouldn't have an accident, so people please don't drive a car, don't go to work, period. Are you for real an adjuster or joker, or whatever they just hired you to bully people?

Waiting endlessly has been happening more and more...this level of call volume is not an 'unusual' event anymore, as claimed. Out of spite, I'm maintaining my line in the queue - now at 3 hours!!! A certain volume of business requires a certain number of people, and if you won't adjust your staffing levels we'll have to take our business elsewhere. That will put your staffing back into balance, won't it?

Yesterday I called and waited for 2 hours until the office closed and cut me off from the line. Now I am waiting for another 1.5 hours and came up to see so many people having the same experience as me. Not know how long have to wait to get an agent.

I am presently waiting on the phone for the Toronto Office. I called 3 times today; the second time was because I ran out of battery on my phone after 55 minutes waiting. The second time I call the Montreal Office, hoping they would transfer me easier. I waited another 50 minutes then my phone died. I am waiting for 56 minutes now on the 3rd call for Toronto. Hey guys! Wake-up. Does not make senses at all if you want to keep going and make business ...

I've waited for over an hour and a half to reach a customer service representative and I'm still waiting. The waiting time is just unacceptable!