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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
Customer service:
Value for Money:
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First class customer service

by Londonderry Blues on Dec 18, 2023
4.7 out of 5 stars

I can't speak to other people's experiences with Meloche Monnex, but I've never had issues with them. I've been in a few fender benders, but each time I phoned in my claim all they asked for was the police report number and what collision shop I wanted to go to, and when I arrived at the garage an hour later, the paperwork had already been completed and a rental car was waiting for me. Several years ago, I had the misfortune of striking a pedestrian. The company hired a first class law firm that managed to get the case dismissed without a trial, without mediation, without even having to give a deposition. And in most cases, including that last one, the deductible was waived. They're not quite the least expensive, but I trust them for both home and auto. I'd recommend them to anyone. I've always received white glove treatment, and I appreciate that.

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by phb on Nov 25, 2023
1 out of 5 stars

I was a client for over 40 years. Not a lot of claims and overall experience was ok.
Reason for cancelling - I left 3 messages and never got a call back. When I cancelled I never got a call as to why I cancelled,
If you think you are getting a competitive rate because you belong to an association... forget it.
They value new customers more than loyal long term customers,
I saved $1500 on car and home when I changed!!!! Don't think they are giving you good rates if you are a long term loyal customer with next to no claims.
my lesson-always shop around!!!!!!

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Stay away from them

by viakko on Aug 25, 2021
1 out of 5 stars

Service has gone down over the years. Nobody wants to work there, had like 4 different adjusters none of them are responsive, voicemail full for weeks on, can’t even leave a message for multiple individuals some even months on. Completely absurd. Keep telling me they will get someone to contact me, yea months on... Completely unbelievable for accidents that were not even my fault gave me such a hard time! I can’t get a hold of anyone. Switching companies for sure!

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TD MyAdvantage is a scam

by LookingForNewInsurer on Jun 11, 2021
1 out of 5 stars

Never any agents available to speak. I’ve been told multiple times they’d look into clear glitches in the app (I emailed them multiple screenshots to illustrate the glitches). No reply, no follow-up, and when I called to follow up, both times was told they had no record of this issue or any investigation into it.

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Absolutely Brutal!!!!!!

by Donald Hurst on May 12, 2021
1 out of 5 stars

Trying to get through is a nightmare. I did find a trick though, if you go online and go through the process to get an online quote, at the end there is an option to have someone call you. And it works every time. They call within seconds. Apparently new potential customers get quicker attention that their long time loyal customers!!!!!

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No respect for customers

by fnayy on Oct 16, 2020
1 out of 5 stars

I have multiple vehicles and properties insured through this company. Last month they arbitrarily decided to increase all of my vehicle insurance premiums by $22 per month per vehicle. I've been trying to get a hold of them to discuss this but to no avail. First time I was on hold for almost 1.5 hours when someone from Ontario got on the line. After learning that I called from Alberta she told me that she couldn't help me and that I needed to speak with someone from Alberta and that she will transfer me. Instead of transferring me, she ended up hanging up on me. Today I called again, only to be on hold for 2.5 hours this time after giving up. I think I'm not the only one they arbitrarily increased premiums on and now they refuse to pick up calls using Covid as an excuse.

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

It's getting ridiculous

by EbertG on Aug 12, 2020
1 out of 5 stars

I don't understand what happened to Meloche Monnex. I used to love, love them, they used to be easy to deal with. However, that is not the case anymore. Over this past week every single day, I've phoned and have been on hold for 4 hours at a time. This is unreasonable. Once I get through, the person on the line asks a few questions, and then eventually says "our system is down we can't do this or that, check back tomorrow". I just wanted to add another vehicle to my existing insurance policy. I don't understand why that's next to impossible. Also, their waiting music is extremely annoying. Please change the music. Also please hire more workers, it's apparent that they have hardly anyone to handle issues. Also, please hire tech support to deal with the constant system outages. It's getting ridiculous. I used to really vouch for Monnex, but I cannot.

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