Meloche Monnex (TD Insurance) Auto Insurance Reviews

Never had a claim before. Did not know what's it like to be in pain, if your insurance company, don't answer your call, leaving 100 voice mail. Even supervisor doesn't exist. The best answer was - if I did not go to work I wouldn't have an accident, so people please don't drive a car, don't go to work, period. Are you for real an adjuster or joker, or whatever they just hired you to bully people?

Waiting endlessly has been happening more and more...this level of call volume is not an 'unusual' event anymore, as claimed. Out of spite, I'm maintaining my line in the queue - now at 3 hours!!! A certain volume of business requires a certain number of people, and if you won't adjust your staffing levels we'll have to take our business elsewhere. That will put your staffing back into balance, won't it?

Yesterday I called and waited for 2 hours until the office closed and cut me off from the line. Now I am waiting for another 1.5 hours and came up to see so many people having the same experience as me. Not know how long have to wait to get an agent.

Please institute a Call Back system like Bell. Waited over an hour and finally gave up in frustration listening to that short loop of ‘music’.

I am presently waiting on the phone for the Toronto Office. I called 3 times today; the second time was because I ran out of battery on my phone after 55 minutes waiting. The second time I call the Montreal Office, hoping they would transfer me easier. I waited another 50 minutes then my phone died. I am waiting for 56 minutes now on the 3rd call for Toronto. Hey guys! Wake-up. Does not make senses at all if you want to keep going and make business ...

I've waited for over an hour and a half to reach a customer service representative and I'm still waiting. The waiting time is just unacceptable!

Purchased a new vehicle last week and traded in an older one, and simply needed o transfer auto insurance. I am on hold for over 3 hours and still no one answering. The office opened at 8:00 am, I called at 8:03. Also tried to make the change online 6 days ago, change still pending online and now I cannot get my new vehicle today as planned. Will cancel TD insurance and go with a broker. Time is more important to me than any cost savings. Management should be fired.

I called on Saturday...waited for 2 hours and 20 minutes. I had things to do, so I had to hang up. Currently, I have been on hold for over an hour. It is like they have one person working there. I have been advised that they are "ramping up" a new call center and hiring 200 people. I was told that over 2 months ago when I complained about their wait times. Thus far, zero improvement, and in fact, longer wait times. DO NOT USE THIS INSURER.

Normal to wait 1.5 hours for a representative. TD is also in breach of following their own complaint handling process. Awaiting TD Customer Care to respond back after THREE MONTHS of waiting. Attempted numerous calls/emails to no avail. TD Ombudsman will not participate in escalation until TD Customer Care responds, so therefore TD is able to BLOCK the complaint process. I am going to continue to fight this horrendous insurance provide. Also, the TD MyAdvantage application, which they will sell you on to provide an up to 25% discount on auto rates is non-functional. Good luck trying to get it to work for you. Take my word for it: AVOID AT ALL COSTS. Go with another provider, even if it means paying slightly more.

Had to phone in after having been locked up of my online account (why?). Waited forever to get answered by a first-line agent, transferred to a second-line agent, and waited forever again only to end up wasting another more than a half-hour and not even have my case resolved. And that was just to make simple changes to my policy. Imagine having that kind of service after an accident! Cancelled and went elsewhere (while I was waiting on the line with TD, lol). It's also useless to use the online portal; all my modifications were lost and I got locked out of my account. They probably wanted to have me call back and try to upsell me.