Meloche Monnex (TD Insurance) Auto Insurance Reviews

I am a 62 female with a perfect driving record. I signed up for the My Advantage app as I am a very careful driver. The app calculated that I would save 21% on my insurance. I got my renewal and instead of saving 21%, my premium went up 14%. When I contacted TD Insurance, they confirmed the discount was applied. I think the app is misleading to say the least and I am looking for another provider to move all my insurance needs.

-Sky high premiums. Search around, everyone you call will have better pricing
-horrible cancellation policies, very unforgiving

enough said.

Well, I've got a quote over the phone from them for 90$/M for the auto insurance. after I received the confirmation, i noticed 100$/M !

When I called them back, they told me "sorry! it was an error but the correct quote is 100$!".

Total conversation time 2 hours (half of this time on hold) and at the end they didn't change anything! Frustrating customer service and no respect.

I want to share my recent experience with TD Meloche Monnex Insurance (Auto). I just received my renewal in the mail and my rate has increased $700 annually due to a 'general industry rate increase'. I have started to shop around. Not impressed with TDMM!!!! I definitely would not recommend - stay away from this company - they will lure you in with a decent rate and then hit you with a drastic increase.

I had probably the worst conversation with an agent (Melorie) at about 10.15am today March 24, 2016. I'm considering replacing/selling one of my cars so I called for a quote for the new car and obviously I also called my former insurance provider "The Personal Insurance" and they had far better quotes and extremely friendly service and I felt like I was not being rushed off the call like with TD. It sounded like the TD agent had a customer count target for the day anyway I got agitated with the whole conversation and asked her if I cancelled the car insurance for the car I'm selling today whether that would affect the remaining car (I insure 2 cars and my house with them) She emphatically said yes but could not give me the dollar amount because of "system limitation " she could only estimate the increase (punishment for dropping off one car) at 15%- yikes. I then asked about my home insurance and again TD was significantly higher and with less items covered - I asked about matching and again this was a no but they got me to the retentions department and they knocked off some amount but not much. Knowing that I might also cancel the home insurance when it comes up for renewal I asked how this would affect my only car that would be insured with TD (since it still has a few month on the policy)and again they could not estimate it because of .........you guessed it " system limitation" ......this is disappointing but I have to look out for myself and my pocket .....I think its time to let TD clean up their act. This is sad for a company I truly respect. Other reviews here don't help either but I have a feeling TD may be a few bad apples and they urgently need to improve their systems unless this is a gimmick so as to spring up surprises whenever you want to cancel your policy. Customers should be provided with full information all the time so as to make informed decisions- this is era of transparency.

I was with TD auto insurance more than 4 years, never made claim, never had payment issues . and my renewal they added 90$ without any explanation, I switched to Co operators, and found cheaper than even what my original premium. Also heard from other friends that they are increasing the premiums of all their customers.
I am sure they are losing many customers.

I'm going to give you the facts...with TD I paid $550/month and that was with minimal coverage, being a relatively new driver (4 years). PC financial quoted $334/month and Belair quoted $210/month. TD upped my premium due to an at fault accident, however when calling Belair, they informed me that the accident was not on my record, apparently the other car never completed filing the claim. TD obviously has this information but has only increased my premium. In addition, the Manager from TD I spoke with was very rude and refused to cancel my policy even when I agreed to pay the cancellation fee. I am going to call again tomorrow because every rep or manager has something different to say. We shall see.

We are with TD Meloche Monnex for last 4 years. We never had a claim, never got a ticket, luckily never had an accident. We also had house insurance with them from last year. As per our last conversation our insurance rate suppose to decrease for this year. But We are surprised to see that out rate increase 10/mo for next one yr. When I called they dont have any logical explanation. Even the ladies on the phone are telling that this is the minimum amount and there are no logical explanation why its gone up. I called 3 times and every lady on the other end has no explanation other than repeating this is the minimum amount. This is how they are treating their loyal customer!!

I canceled the insurance, I want to know how do they calculated the penalty fee, because they charge a lot, but she said this is internal, she can't tell me how they calculated. They trick customer.

After 10 years with TD Meloche Monnex I decided to get other quotes. I was very surprised that I could save $800 per year on auto because I thought I was getting a good rate from them due to my post secondary affiliation discount. I canceled my insurance with them and was told they owed me about $500 and would get it in a week and I also owed them a small amount for my home ins. They kept their promise of taking the money owed but not the money they owe me. Instead of 1 week I have to wait 4 weeks. I called and of course they say there is nothing they can do. Funny how insurance companies and banks are extremely efficient at taking $$ but not at giving it back.