Meloche Monnex (TD Insurance) Auto Insurance Reviews
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Rude, unprofessional employees who never return phone calls or emails. An insurance adjuster working in Alberta refers the car to a Collision Autobody all the way out in Oakville. My 90-year-old relative lives in Mississauga... DO NOT RECOMMEND IT. Talk about privacy laws but do not provide any flexibility or any solutions when my 90-year-old relative was involved in a car accident and has not been provided with a car rental. He does not own a computer you silly people and is computer illiterate!! What do you not understand? Giving my 90-year-old relative the run-around and treating him like an OLD SHOE...This insurance company owned by TD Canada Trust should be ashamed of itself for abusing and bullying elderly customers... RUN AWAY as fast as possible. TD Canada Trust is a horrible Bank and the insurance division is WORSE!!
No accident, no claim for over a decade, just a simple call to update address they raised premium by 30%. Multiple calls to talk to a supervisor but no success, false promises of supervisor calling back in 2 days but they won't call you. In the process of moving to another Insurer. I was advised by our lawyer before not to insure with them as their services are not good now I experience it.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
Called to change my policy to new vehicle, waited 45 min on hold, talked to the rep for 15 min and got disconnected and he didn't even call me back even though he confirmed my callback number at the beginning of the call. Customer service 0.
Requested an amendment to my auto insurance policy via the website 3 weeks ago. They said they would confirm within 2 business days, still haven't heard anything. I've now spent over 10 hours on hold with them this week, still haven't been able to reach anyone. No option for a callback, no indication as to how long the wait might be. I will definitely not be renewing my policies (home and auto) with them again.
I have been on the phone for over 2 hours. This is insane. I tried using the option of them calling me back but they never do. How do you reach them??? Horrible experience! If you get a competitive rate somewhere else, don't use TD insurance...
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I started with Primmum (who was excellent), TD Insurance would not renew and forced us over to TD Insurance - and wouldn't provide a loyalty bonus (claiming we were new to TD Insurance - even though TD owns Primmum). Since being with TD Insurance, pricing has substantially increased and wait times have exploded... blaming many of our wait times on Covid-19 is not legitimate...why can't TD figure this out? Even just offering a call back option when calling in would go a long way. I feel bad for the employees left holding the bag, it must be a terrible place to work if staff are jumping off the ship (as a representative I spoke to blamed the wait on staff shortage... doesn't seem like TD is investing enough to make this a real business. Will try out a local broker when my policies are up for renewal... it is worth paying a little more to have better service and support local instead of TD who obviously doesn't care.
I too have been on hold for over an hour on numerous occasions, this company should have a callback option that is if the cared, seems they just don't care. I will be moving my auto and home insurance to a broker so I can at least talk to a real person
I have been trying to contact TD insurance almost for a month, and no response at all. I don't know how many messages I need to left so they can call me back. My insurance policy is due in a few days, and they haven't sent me the details of the new policy, pink card and I have no idea if I am insured or not if they will charge me and how much. Such a bad experience.
I waited a month to have someone come and pick up my car. 2 weeks later I got my estimate. The people that are supposed to be signed to the case I never heard from them. I had a lady who took my report originally. I tried to contact her and she never got back to me after. When I called TD claims department, they explained she’s no longer taking care of my care. The least she could have done is tell me. I have been emailing and calling her she didn’t bother with me.
I was a client for over 40 years. Not a lot of claims and overall experience was ok.
Reason for cancelling - I left 3 messages and never got a call back. When I cancelled I never got a call as to why I cancelled,
If you think you are getting a competitive rate because you belong to an association... forget it.
They value new customers more than loyal long term customers,
I saved $1500 on car and home when I changed!!!! Don't think they are giving you good rates if you are a long term loyal customer with next to no claims.
my lesson-always shop around!!!!!!