Meloche Monnex (TD Insurance) Auto Insurance Reviews

The worst customer service experience ever! Every time I called I had to wait 2 hours. The agents always hung up the line and I always had to call back and wait the 2-hour queue. So unreliable. I had a claim issue. They never kept me posted with the claim.

My car got damaged due to the recent hail storm in Calgary, I was visiting Calgary but due to the amount of delays for damage assessment, I decided to come back to Montreal hoping that someone from TD insurance will assist me. No one did anything, after a month of waiting for a call for an assessment appointment I decided to go to the nearest TD auto damage center and force for a walk-in assessment. After the assessment, I was told my car is a total loss and I got a call from an adjuster saying he will call me within 2 days to close my file and make an offer. Its been 2 weeks I didn't hear anything. I repeatedly contacted their customer service to have someone contact me, NOTHING. They changed 5 different adjusters on me without even notifying that I have a new contact. This is the most stupid insurance company and I am for sure not going back with them ever and I will make sure everyone I know never signs up with them!

I have been trying for 2 days to get a car insured after my car was deemed a total write off by TD. Hours wait on the phone to be told that their system is down and they can’t access my files or do anything. My claim was passed around to several adjusters and someone in Toronto finally got in touch with me. The settlement was fair but I really just wanted my car fixed as can’t replace what I lost in the quality of the car. I dread the personal injury aspect now. Likely need to lawyer up. I’ve had insurance with them for houses and cars for 30 years. It’s a different company since TD took over. Need to look at other options as need insurance so I can drive my replacement vehicle. Unacceptable. COVID has zero to do with it!

I waited a month to have someone come and pick up my car. 2 weeks later I got my estimate. The people that are supposed to be signed to the case I never heard from them. I had a lady who took my report originally. I tried to contact her and she never got back to me after. When I called TD claims department, they explained she’s no longer taking care of my care. The least she could have done is tell me. I have been emailing and calling her she didn’t bother with me.

Extremely unprofessional and rude. My first interaction with my adjuster was his refusing to send me my documents in English. He then took 10 days to return numerous emails\calls, while his team manager just choose to never respond. Once he finally called me back, it was to tell me he WAS NOT approving my car rental reimbursement, even though it is on my policy (I had already used and returned the car at this point). Once I expressed my disappointment and asked for his team manager's number, he started to shout at me, saying she will say exactly what he says. It is now been 11 days of me trying to get in contact with a manager, with of course no response. This company isn't even worthy of a one-star rating. Not only do you have to deal with the outcome of an accident to have customer service of this quality is unacceptable.

TD Insurance 10+ years no claims. Rear-ended in a leased car. Towed TD Shop 100CressLane. Adjuster emails authorization to sign from 'FIX Automotive' giving them sole authority to repair the car how they want. Can't sign without knowing what will be done. If the frame bent, I don't want a cheap fix. She says “no it's just your authorization to quote the repair”. Didn't I give authorization 2 days ago when you towed my car? The car gets appraised by independent, not FIX - not repairable! Glad I didn't sign away the repair. Loss Department contacts and tells me to call my car company for a buy-out. 'Isn’t that your job?’ I google the number + the professional answering the phone says – why are you calling, its usually the insurance company? I say TD, she laughs. TD Adjuster replies "yes I was going to call them too, just wanted you to be involved in the process". Really? I have a job and I’m busy. And extra stress from the accident

After paying for rental these scammers won’t give you a rental and when getting insurance they will ask if you want rental. I don’t care if I’m at fault and you refuse my claim. I am entitled to a rental because I’m paying my money. When it’s time to withdraw my money every month I don’t call and ask you’ll to loan me the money I pay my hard earn money... it’s high time something be done about those scammers. Only insurance who will have a claim in for months. And only calls at night and always in a hurry you can tell a lot by these scammers