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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
Customer service:
Value for Money:
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Just Getting a Quote was Awful

by mmnotformr on Oct 24, 2020
1 out of 5 stars

Waited over 2 hours to talk to someone on the phone, then gave up and tried an online quote. From there a quote was emailed to me with no coverage details. Waited another 2 hours to talk to someone who requested that I enter all the details (4 drivers, 4 vehicles) because he couldn’t access the previous quote. All this to find them 30% more expensive than my existing insurer. Next time I will save myself the trouble and not even try Meloche.

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Horrible customer experience

by frustratedx1000 on Oct 19, 2020
1 out of 5 stars

First of all, the three times that I had to contact them, it took me at least 1 hour and 15 min waiting on the line. Second, when I signed my first-year insurance with TD they said I could download the My TD Advantage app to receive up to 25% if I have at least 1000km and a minimum of 90 days usage. I did it and I called them right away to obtain my 22% discount (as the app was displaying). At that time they told me that the discount would come only on the renewal and I would have to use the app for more than 9 months. I did it!! When I called them to renewal they mentioned that my premium was exactly the same amount as the previous year (actually the difference was one dollar). Then I asked about the app discount, they said they had already accounted for the 20% discount from the app usage and the reason was that the insurance actually increased 20% from the previous year to the current year. I did not like the answer, so I went online to price my insurance on TD online tool, I added all my information (age, years of license, the street that I live), all the same, but using another name... The online tool gave me the same rate that they said I would have to pay with the app discount. I am not gonna change the system or fight with them, I changed my insurance to another company for better pricing and I will never do TD again. My advice is DO NOT BELIEVE IN TD DISCOUNT APP TO OBTAIN DISCOUNTS FOR THE NEXT YEAR. It is fake!

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What customer service?!

by Tina on Apr 14, 2020
1 out of 5 stars

Waited an hour on hold. Finally filled out for an auto quote online but there was a "glitch" when I submitted the form. I'm worried about what kind of service exists if I were to have a claim or a billing problem. I guess this isn't the insurance provider for me.

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Worse than worse

by PO at TD on Aug 23, 2022
1 out of 5 stars

Used their online quotation system. the cost was going under $1000. Then contacted an agent and was told the annual cost would be $2400. The funny thing (not really) is that I have been a customer for almost 45 years. Am now looking some-where else. Pure scam.
Wish I could give them zero stars.

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