Meloche Monnex (TD Insurance) Auto Insurance Reviews

Horrible customer service. Been waiting for over 2 hours to speak to someone to insure a new car, will be switching companies

I've tried calling to add a new vehicle and update existing vehicle insurance for the last 3 business days. I stayed on the line up to 2 hours with no reply. Today, I've been waiting for 3 hours and no response yet. My previous experiences with TD insurance were stellar so I wonder what happened. I will have to insure elsewhere if this isn't resolved soon. I've spoken to a competitor and got a quote while waiting on the phone with TD. (From an online TD quote, I also requested to be called, but I haven't been called back either.)

They put you on hold for a very long time. If you need to talk with customer support you will have to wait between 1 to 4 hours to speak with their representative... I'm fully frustrated each time I need to speak with a TD Meloche Monnex representative.

2 hours waiting on the phone yesterday, then again today, no answer! This shows how careless this company had become. Either employ more people or cancel this useless phone service. This is poor client service and shows no respect.

I called July 2 to put insurance on my car from storage. No option for a callback service and waited on hold for over half an hour before I assume it is now outside of office hours. Feedback: Add a callback service and/or make some of these options available through the website or app

I have called them several times all this week and failed due to a low battery after about some 90 minutes wait.

I have tried calling very early at 8:15am, 10:00am, 1:00pm, 4:00pm all failed to connect! Very frustrating!

Called a few times to put coverage on my car that was in storage. No pick up! Wait times 90 minutes - gave up! Called again - 1 hour 45 minutes - nothing... Is anyone there??? Please tell us so we don't waste our time. I can't drive my car!

I tried to rate this zero stars rather than one star. But one star appears to be the lowest possibility. Our car lease expired in July 2018. We called TD Meloche Monnex to cancel our insurance before returning the car. One year later, we received a renewal notice from TD; we called them again and reminded them that this had been cancelled one year before; they said to provide proof that the lease had expired. We provided them with the lease showing the expiry date and even the inspection report when the car was returned; they indicated that they needed some mythical "end of lease" agreement, which is not a thing. Amazingly, we have again (two years later!!) just received another renewal notice - they have now continued to charge us insurance for this car for two years since our lease expired, and they still won't cancel the insurance without the mythical "end of lease" agreement!! Have just spent 2.5 hours on the phone; their agents are very polite and empathetic but their underwriting group appears to have the mandate to squeeze customers for everything they can. We used this company for 15 years. We are now cancelling all of our home and auto policies with them; we will never, ever, ever use them again. On principle, we are taking the matter above to small claims court. I would strongly advise against insurance with this company - just not worth it.

They called and left a message with zero details as to what it was regarding, and didn't leave a direct number to call them back at. Get to listen to the most annoying 4-second loop of music for another hour! I just signed up a few days ago and already regret it. So frustrating.