Meloche Monnex (TD Insurance) Auto Insurance Reviews

I was on hold for 4 hours yesterday, 4 hours today. No one pick up the call. Have to change insurance company.

I called to change my address with them when we moved. They sent me a new policy package, but forgot to add in the pink insurance card with my updated address. Tried their online website to request a new insurance card, but after several weeks I hadn't received it. I called them and waited over an hour to speak to someone. They said they could send me a new insurance card in the mail with our new address on it. Great, problem solved. It arrived a few days later, only for me to find out that the pink insurance card had my previous address on it and not my new address (even though they mailed it to my new address), basically rendering it useless to me. I have been on hold with them for the past hour and twenty minutes waiting to get this resolved again. Likely the last time I call them until I go to cancel when my policy is up for renewal.

Impossible to reach. I have been on hold for 3.5 hours over 2 days. First call I was on hold for 2 hours at which point I had to hang up due to other commitments. So far 1.5 hours today and still waiting. Feel like they are taking advantage of me - great when they signed me up but now can't reach them. All I want to do is add my new car to my policy. This is insane, Really regret using TD Insurance - and I am a TD employee! Should have stayed with my broker.

I have been holding now for 1 hour and 37 minutes to get an email address that could have easily been posted on there website. Do they have anyone there to answer the calls coming in. I am doing this for work and have the time sort of - if I was there client and treated like this I would be finding somewhere else fast. They must be selling car insurance well below market value to keep any kind of customer base.

2.5 hours and waiting ... is there only one person answering the phones over there? While I am on hold I am getting quotes from other providers so that when they finally answer, I can just say cancel my multiple car and home policies - thanks for valuing my time.

I have three policies with this company. Fortunately, I have never needed to make a claim. However, on the occasions, I called trying to renew or change details I have been on call waiting on average for one hour! The online chat is worse than useless. I am currently on hold to reset password to manage the account. For some reason, a "current" technical problem for the last two weeks has meant can't auto-reset and I have to call. It's currently 1hr 26 mins and still no answer. Next year I will look for another provider. TD improve call waiting times or loose customers!

Do business with them if you have plenty of time to waste on hold. Average 45 mins every time you call and same old reply " due to higher call vol". I usually do not write reviews but today I have been holding the line for 2 hrs and 25 mins ( will be happy to share the screenshots) but no one picked up yet. If you don't value my time and 18 years of loyalty then you DO NOT deserve my business. Moving my business elsewhere.

I have two cars and I switch them every once a while. All was fine until this April. I noticed it took me at least 1 hour to get to talk to a representative. Sometimes it suddenly cut off and I had to start all over again to spend another one hour! I even thought I was on the blacklist! After reading all those comments I realized all customers are receiving the same service. Does TD insurance management team really look at this website? Or they never care about it?

Waiting like forever, worst experience! Rating 0 because that is what you deserve!

After submitting my number for callback and waiting on hold for 3 hours I hung up the phone. 2 hours after I hung up, I received a call back saying that I was next. I've been on hold for 45 minutes!!! You've got to be kidding me.