Meloche Monnex (TD Insurance) Auto Insurance Reviews

I've been with TD for 20 years but enough was enough. Ridiculous wait times for everything, add-ons that were not explained or disclosed, excuses, late renewal packages (2 days before due), rude service, and rising rates that are no longer the cheapest. Good riddance!

Called to change my policy to new vehicle, waited 45 min on hold, talked to the rep for 15 min and got disconnected and he didn't even call me back even though he confirmed my callback number at the beginning of the call. Customer service 0.

More than half an hour, still no answer. It seems 2020 problems are not gone! I will wait and wait... until I talk to someone and cancel everything. We've been with them for more than 10 years, and it took 5 minutes to decide to change. Buying Meloche for what, losing customers? Wrong move TD...

They charged me more than 100$ a month after cancel policy and they did not let me know about it when I cancel my policy. And when I try to call I have to wait like more than an hour.

Hours of waiting just to change an address and phone number. Honestly the worst customer service ever.

After paying for rental these scammers won’t give you a rental and when getting insurance they will ask if you want rental. I don’t care if I’m at fault and you refuse my claim. I am entitled to a rental because I’m paying my money. When it’s time to withdraw my money every month I don’t call and ask you’ll to loan me the money I pay my hard earn money... it’s high time something be done about those scammers. Only insurance who will have a claim in for months. And only calls at night and always in a hurry you can tell a lot by these scammers

The hold times are incredibly high. I've been trying to cancel my home and car insurance to switch to another provider and so far I've called 3 times and my calls all lasted over an hour. The reps don't understand insurance themselves and can never answer your question directly. It's all "umm, ah, well it's complicated please hold" 15 minutes later. "On what date are you looking to cancel again? Okay, I'll be back" and this cycle goes on and on. I can't wait to replace these people.

I recently called their phone service 3 or 4 times. Each time it put me on waiting for a couple of hours until I was disconnected. It's really frustrating. No way to reach them by phone.

I am a client at TD Meloche Monex for more than 10 years now. It started with my first car when I was 17, got a good price because of their partnership with different Universities and Professional organizations, etc... I also got my home insurance with them now. HOWEVER, it is now impossible to speak to someone. Client service is awful. I don't think they have anyone listening to the phone anymore...They want us to do everything through the App or Website, but sometimes, you just have to speak to someone in order to explain a specific scenario... They should get 0-star review. I had one claim once. I got hit by someone. To be fair, I was happy with the process. For my claim, I was able to speak to someone quickly. The whole investigation process was fast and they sent me to a good car body shop (in eastern Montreal), so I can't say I had a bad experience with the claim. But again, for all other stuff (e.g. explanation on price, modification to policies), getting someone on the phone is a journey! Anyway, this year they increase my insurance rate for about 30% for no reason. Of course, impossible to talk to someone for an explanation... you need to wait for days on the phone... Now the rate is not competitive anymore, I am paying more than what I would from other insurance companies for similar coverage. I decided to move on with a better insurance company.

I have been a client with TD Insurance for many years. Up to today, their customer service has been stellar. Trying to update my policy I have been on hold for 2-4 hours with NO success. No information as to why the wait times are so long, etc. I will be looking at another agency, as this is totally unacceptable customer service!