Meloche Monnex (TD Insurance) Auto Insurance Reviews

Our daughter has had Meloche Monnex auto and car insurance for over 14 years. Last week her car was rear-ended by a snow removal dump truck and the car was totalled, according to the insurance adjuster. Luckily, she had minor injuries and whiplash, but was transported by ambulance to the hospital from the accident on the advice of the police. As she was not there when the car was removed and the police were finished, she was not able to get a copy of the police report at the time and must wait 10-14 days for it. Meloche will pay for a rental car only for 1 week, and that means she has no transportation. They expect her to drive ~40 miles to their office to pick up papers and the miniscule check they are providing for the loss of her car. They are paying only about 45% of the book value and have not provided any proof tat the damage is actually more extensive than the value of the car. Absolutely the worst customer service I have ever heard of. Do not, under any circumstances, get a policy with this firm. I have made it my crusade to make sure everyone I know is aware of their treatment. Won't help our daughter with the expense of her new car, but maybe someone else. We never know just how good or bad our insurance providers are until we need to claim. This firm is really rock bottom on the list. keep away!

I just spent 25mins on the phone waiting for their client service to become available. And this was the second time with such long periods of wait.

son purchased insurance at an unbelievable rate and purchased a nice little car. He rolled a stop sign and td cancelled his insurance. At no time did they disclose that the insurance could be cancelled, now he's stuck with a huge car payment and insurance. Thanks td

Meloche Monnex is a great insurance provider, until you have a problem. Their customer service is incredibly weak and clearly does not value continued business with their customers. Shayne was the manager I dealt with from customer support and was not only completely unwilling to work with me to resolve a simple issue, but was quite rude in dealing with me.

It's a shame that Meloche Monnex does not have customer service agents who understand the value of continued business and only care to argue about why their policies do not allow them to keep their customers happy.

The company is a huge rip off. I had auto insurance with them on a student plan. Initially i paid the first and last month of the insurance. My car stopped working and I had to cancel my insurance after 8 months. I called and spoke to the customer service rep and he said that they will return my last month's payment but they will have to deduct a 18 dollar fee. I was waiting for my money to be deposited into my account but i received a letter stated I owe them $247 dollars. They were supposed to return my money instead they wanted to charge me some premium. When I called them they told me it was the cancellation fee for a year's contract. When I had called to sign up for the insurance I was not told of any cancellation fees or premiums. Their call centre is not informative for first time car buyers and I feel extremely cheated. Today I received a call from collections that they have forwarded this amount to them because I refused to pay it.

I am not going to let this matter go! I had an extremely disappointing experience and I would suggest ppl to stay away from TD insurance

RIP OFF!!!

Insured by Monnex for 30 years until now. Successive buy outs leading to TD buy out has led to extortive premiums triple that of other Tier 1 competitors. For all those reading about premium pain, it's all true. Shop elsewhere. What was once an amazing compay Monnex is now long Dead, and you are only contributing to outrageous bank profits with this insurer. Leaving after 30 years, I do know.

1 - Increase home insurance rates by 70%; I never had a claim in 15 years I was insured with them. I gave them a boot.
2 - My wife called them to report an individual that was writing her vehicle information to avoid a scam. They recorded as an at fault incident - with no recourse. Waiting to give them a big boot .
3 - My car; I gave them a booth.

My recommendation to this company is to hire real professionals to manage risks and stop looking for stupid excuses to hike prices and blatantly disrespecting customers.

Basically a good company if you never get a claim

One you have a claim as I did for a stolen vehicle I got ripped off.

My truck on Christmas, 3 months later I got it back from insurance after months of trying to get a hold of people and people hanging up on me.

Bought my truck for $9000, got $3600 back from insurance all because my door handle was ripped off and ignition busted so therefore in their books its a write off

NEVER GET INSURANCE FROM TD!!!!

You get what you pay for

I had been with TD since 2001 (so over 12 years).
At first my auto rates were very reasonable.
But noticed that my rates have been going up for the last few years.
I'm in my late 30's, have home insurance with them, have had a clean record for over 9 years (my only accident was in 2004 and was a both at fault accident, but has since been wiped off my record). I don't drive anything fancy or racy. Yet this year's renewal went up over 15%. When I called, the customer rep had no answer, only to say, it might be the car you drive.
So I have since left, as I used a insurance broker who found me another company 45% less!
I have since moved both my home and auto insurance over.