Meloche Monnex (TD Insurance) Auto Insurance Reviews

I had to spend two hours on hold to cancel my auto insurance policy with them. Worst customer service. Don't sign any policy with them. Expensive!

Literally impossible to get through to customer service. Tried on multiple occasions. Automated voice messages and terrible guitar riff music for > 2hours on multiple occasions. Choose a different company,

I started with Primmum (who was excellent), TD Insurance would not renew and forced us over to TD Insurance - and wouldn't provide a loyalty bonus (claiming we were new to TD Insurance - even though TD owns Primmum). Since being with TD Insurance, pricing has substantially increased and wait times have exploded... blaming many of our wait times on Covid-19 is not legitimate...why can't TD figure this out? Even just offering a call back option when calling in would go a long way. I feel bad for the employees left holding the bag, it must be a terrible place to work if staff are jumping off the ship (as a representative I spoke to blamed the wait on staff shortage... doesn't seem like TD is investing enough to make this a real business. Will try out a local broker when my policies are up for renewal... it is worth paying a little more to have better service and support local instead of TD who obviously doesn't care.

What is going on with Customer Service? As of now, I am at 2 hour wait time! This is unacceptable! You can't hire other client care representatives! Due to what lack of funds... give me a break... I am thinking of taking my business elsewhere...

What a joke, I was buying a new truck and after 3 days of spending 1.5 - 2 hours a day on hold onto to be disconnected. I had to call a different insurance company or else I wouldn't have been able to pick-up the vehicle. Even though I have my house and my old vehicle on their policy I had to switch. I will be spending this weekend on hold with them to cancel all my policy's with them and strongly recommend that nobody uses them.

If I could rate them lower than 1 star I would. Tried several times by secure email and calling them only waiting forever online... and chatting on-line you wait forever as well... Terrible service!!! Maybe everyone cancelling policies due to the high increase this year. TD no more!

I have tried to get hold of an agent for the past 3 days with no luck. I spent an average of 1:30 minutes before giving up. That is a terrible... performance.

I too have been on hold for over an hour on numerous occasions, this company should have a callback option that is if the cared, seems they just don't care. I will be moving my auto and home insurance to a broker so I can at least talk to a real person

I have been trying to contact a customer service representative since August! I was once on hold for 4 HOURS with no answer on August 23rd. I was calling because they did not send me my renewal papers and my policy expired on August 13th. When I logged in online they only had me listed as having renters insurance, but no active auto policy. I was leaving for a weekend trip with my two small kids and was forced to take out an additional policy with another company because I had no way to verify whether I still had a policy with TD. Since then I have called, I have emailed. I have sent a message from my online profile and nothing! I did see that they took back payments out of the bank account and a week ago I got my renewal papers. I cannot believe this I want to cancel my policy now (which apparently I still, but have no way of doing so because TD will not respond to any of my attempts to contact them. DO NOT take out a policy with them because if you run into any trouble they will leave you high and dry and will not acknowledge you exist.)

I am not exaggerating here. The WORST customer service experience I have ever had and it's not close. I have spent 7 plus hours on hold with TD over the last 2 business days. Even tried the online message app. I was on hold Monday for 4 plus hours and at 5 pm mountain they hung up on me. I was picked up once and then was shoved back in the queue. I was online 4 pm today the online chat shut down. I have 2 vehicles on my act. If I didn't I would have stopped payment and never looked back. Absolutely disgusting.