Car Insurance Reviews

Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
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Absolutely incredible!

by sorinn on Oct 22, 2020
1 out of 5 stars

You deserve what happens to you if you choose them! I really cannot contact them to cancel the insurance. I have two email addresses and nobody replies. I waited once over 2 hours, once over 1.5 hours and 2-3 other times less, but nobody answered. It's a nightmare! It never happened to me in Canada on anything! STAY AWAY!

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by kephart on Oct 20, 2020
1 out of 5 stars

We have been customers of TD for years, for both car and home insurance. I just sold my old car and am buying a new one and needed to contact TD. So far I have spent over 3 hours on hold, and have sent 3 emails through their online system! This is beyond unacceptable!

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Very Frustrating...

by TDnomore on Sep 28, 2020
1 out of 5 stars

If I could rate them lower than 1 star I would. Tried several times by secure email and calling them only waiting forever online... and chatting on-line you wait forever as well... Terrible service!!! Maybe everyone cancelling policies due to the high increase this year. TD no more!

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

No answer an no call back

by Rater3579 on Sep 24, 2020
1.5 out of 5 stars

I have been trying to contact a customer service representative since August! I was once on hold for 4 HOURS with no answer on August 23rd. I was calling because they did not send me my renewal papers and my policy expired on August 13th. When I logged in online they only had me listed as having renters insurance, but no active auto policy. I was leaving for a weekend trip with my two small kids and was forced to take out an additional policy with another company because I had no way to verify whether I still had a policy with TD. Since then I have called, I have emailed. I have sent a message from my online profile and nothing! I did see that they took back payments out of the bank account and a week ago I got my renewal papers. I cannot believe this I want to cancel my policy now (which apparently I still, but have no way of doing so because TD will not respond to any of my attempts to contact them. DO NOT take out a policy with them because if you run into any trouble they will leave you high and dry and will not acknowledge you exist.)

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No one is answering phone

by Rosie on Aug 13, 2020
1 out of 5 stars

Waited close to 5 hours on the phone on Aug 12, 2020, and no one responded. Have been waiting on the phone for over 3 hours the next day... Aug 13, 2020, waiting for someone to answer. I emailed TD auto insurance yesterday and no response. I understand the greeting is informing costumers of long wait times... however, this is ridiculous!

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by Angry on Jul 7, 2020
1 out of 5 stars

At a certain point, you can't blame everything on COVID. No one answering the phones (wait times of 3.5, 1.5, and 1 hour with no answer), no one answers the chat (now deactivated), and no one answers e-mails. How can I give a one star to customer service when there is no customer service?

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