Meloche Monnex (TD Insurance) Auto Insurance Reviews

What is going on with Customer Service? As of now, I am at 2 hour wait time! This is unacceptable! You can't hire other client care representatives! Due to what lack of funds... give me a break... I am thinking of taking my business elsewhere...

What a joke, I was buying a new truck and after 3 days of spending 1.5 - 2 hours a day on hold onto to be disconnected. I had to call a different insurance company or else I wouldn't have been able to pick-up the vehicle. Even though I have my house and my old vehicle on their policy I had to switch. I will be spending this weekend on hold with them to cancel all my policy's with them and strongly recommend that nobody uses them.

If I could rate them lower than 1 star I would. Tried several times by secure email and calling them only waiting forever online... and chatting on-line you wait forever as well... Terrible service!!! Maybe everyone cancelling policies due to the high increase this year. TD no more!

I have tried to get hold of an agent for the past 3 days with no luck. I spent an average of 1:30 minutes before giving up. That is a terrible... performance.

I too have been on hold for over an hour on numerous occasions, this company should have a callback option that is if the cared, seems they just don't care. I will be moving my auto and home insurance to a broker so I can at least talk to a real person

I have been trying to contact a customer service representative since August! I was once on hold for 4 HOURS with no answer on August 23rd. I was calling because they did not send me my renewal papers and my policy expired on August 13th. When I logged in online they only had me listed as having renters insurance, but no active auto policy. I was leaving for a weekend trip with my two small kids and was forced to take out an additional policy with another company because I had no way to verify whether I still had a policy with TD. Since then I have called, I have emailed. I have sent a message from my online profile and nothing! I did see that they took back payments out of the bank account and a week ago I got my renewal papers. I cannot believe this I want to cancel my policy now (which apparently I still, but have no way of doing so because TD will not respond to any of my attempts to contact them. DO NOT take out a policy with them because if you run into any trouble they will leave you high and dry and will not acknowledge you exist.)

Tried to do an online quote, the system froze up. Fine. Call in. Spend 30 minutes on the phone with a very nice lady who processes the majority of the quote but can't complete it due to me not having my wife drivers license number. Fair enough. Told I can call back in, provide my phone number and re-access the quote, add the missing info and be on our way. This is where the fun starts. I told I can not process the claim without my wife's consent, (wasn't an issue the day before). Get her on the phone, get the consent taken care of and continue processing the claim with her info. Things are going fine when the gentlemen helping me suddenly has computer issues, apologizes profusely and transfers me to a colleague. Complete and utter disaster from there. The woman begins processing the whole thing again including wanting the authorization from my wife. I explain the situation, after 10 minutes on hold she comes back to tell me yup it is fine. I would've been faster calling my wife back. She then proceeds to re-enter or re-confirm all the information that was entered the day previously and by the first guy. I repeatedly ask why this needs to be done and continually get provided a non-sensical answer. She then claims she is again having a problem with their system and can't confirm some of the claims information provided. Been on hold for an additional 20 minutes now. So far day 2 phone call is 1 hour and 15 minutes. Plus the initial 30 minutes and whatever is still to come this process will be over 2 hours. FOR. A. QUOTE. Only reason I'm even still tolerating them is because the initial amount provided (without my wife's info) was substantially less than anywhere else.

I am not exaggerating here. The WORST customer service experience I have ever had and it's not close. I have spent 7 plus hours on hold with TD over the last 2 business days. Even tried the online message app. I was on hold Monday for 4 plus hours and at 5 pm mountain they hung up on me. I was picked up once and then was shoved back in the queue. I was online 4 pm today the online chat shut down. I have 2 vehicles on my act. If I didn't I would have stopped payment and never looked back. Absolutely disgusting.

I have been trying for months to get in touch with someone, they never pick up the phone. My insurance webpage is also another failure. There is not a simple way to communicate with them. One of my insurance will expire next week and I haven’t received my renewal package yet. My home insurance and other car insurance got a premium increase - no claims done what so ever!

Every time I called their customer service line I had to wait over two hours and twice in the middle of speaking with an agent I got disconnected. They have a very poor customer service and to top it off they are much more expensive than competitors. I was their customer for over 20 years and every year I noticed they increased my premiums without any accident claims. Once I called to add a new casual second driver (my daughter) to under my insurance they said my insurance would go up by $1400. That’s when I decided to shop around. I’m glad that I did cause my insurance actually went down with the competitors. Don’t waste your time or money with them.