Meloche Monnex (TD Insurance) Auto Insurance Reviews

I never had to deal with more frustrating unprofessional and underfunded customer service ever. Government agencies have a better response time that TD Meloche Monnex phone line, I don't what they do with their money but investing in better customer service is not. Horrible service, if you are lucky to get any. If you are a potential new customer of any TD product, just take your business elsewhere, TD will cost you your time, money and sanity.

Terrible customer service. I called because I wanted to add a second driver to my plan, waited on hold for 4 hours, listening to very annoying music, until they eventually hung up on me, when their office closed for the day. Never actually spoke to anyone... Seriously regretting changing providers, despite the significantly better price they offered compared to their competitors...

TD Meloche Monex provides awful customer service. I have had to call in June 2020 and now again in August 2020 and the wait times on hold are unbelievable. I waited an hour and a half on 28 Aug 2020 and eventually gave up. Today is the 29th and currently been on hold an hour thus far. Their lack of interest in their customers is astonishing. Avoid this insurance company.

I have been a long time TD insurance customer and these guys have relished in my laziness to compare...They have been pillaging my funds for years. I finally got sick of poor service and increased fees, year and year. I have pulled everything from them and saved over $1,600 a year. I have been a claims-free client as well... Take the time and shop, stay away from TD!! Insult to injury they were giving me a discount...

The worst customer service experience ever! Every time I called I had to wait 2 hours. The agents always hung up the line and I always had to call back and wait the 2-hour queue. So unreliable. I had a claim issue. They never kept me posted with the claim.

We have five (5) policies with this company and our only complaint so far is that we cannot reach them at any of the numerous phone numbers provided. The phone calls are dropped after waiting 1/2 hour and/or the wait time is one, two or more hours, every time we call. They do not offer a call back service. I hope we never have to make a claim. I am very disappointed with the service, and I am actively looking for a new provider as I type this review.

Long wait of over 2 hours, when I finally got through I was changing from a 2008 Hyundai accent to a 2013 Kia Rio, similar cars same liability coverage, excellent driving record. They gave me a 30% increase on my premium for no explainable reason. I know people paying around the same for a new car with collision because they don't own it. Very disappointed. I will probably look for a better deal soon.

Unbelievably poor customer service. Total joke. Only posting to notify people of the following: if you can't get through to customer service, try calling using VOIP (e.g. Gmail, Slack) and say you're a new customer. They prefer new business and seem to be screening numbers.

Like others, I am fed up with long hold times trying to get in touch with TD Insurance. Recently, I needed to change coverage on my car. I called 4 days in a row and gave up after an hour on hold each time. Service was okay when I finally got through but I can't waste 4 hours every time I need to make a change to my insurance. Today my daughter tried to contact TD to get insurance. She was disconnected after two hours on line. We are now contacting other companies.

They increase my car insurance by 30 % with no reason at all. Was trying to call them but was on hold for hours. It is impossible to talk to TD people and get any explanation of why it went up that high. So very disappointed. Might start shopping around for better car/home insurance.