Meloche Monnex (TD Insurance) Auto Insurance Reviews

I was a client for over 40 years. Not a lot of claims and overall experience was ok.
Reason for cancelling - I left 3 messages and never got a call back. When I cancelled I never got a call as to why I cancelled,
If you think you are getting a competitive rate because you belong to an association... forget it.
They value new customers more than loyal long term customers,
I saved $1500 on car and home when I changed!!!! Don't think they are giving you good rates if you are a long term loyal customer with next to no claims.
my lesson-always shop around!!!!!!

After 17 years with the company, and part of a professional group that supposedly had a discount with TD, I was shocked to receive my annual renewal with a 29% increase.
Nothing has changed with me in the past year and so I called to ask why the increase.
I was told that all policies were affected by general conditions in the industry and there was nothing other than that they could identify in my situation.
Enough is enough and I am changing insurers. I have contacted a few and have found more competitive rates at all of them.
One in particular will take me back to the level of premium that I paid last year. That's a 29% reduction from the TD renewal quote.
Goodbye TD.

After a month of trying to claim $169.00 yes $169.00. for a windshield replacement on my 2015 Mercedes 550 SL, they refused to pay.
I had checked with the Mercedes dealer as well as a dealer I usually take my car to for serving. On what the cost would be to replace my Windshield, both dealers said around $2600.00. These quotes were submitted to TD Insurance. TD came back saying they would replace the windshield through their own connection and it would not be an original from Mercedes. I would not accept having it replaced with something I wasn't
satisfied with. After my $1000.00 deduction, TD was willing to pay $169.00, I had the replacement done by my dealer for $2600.00 paid it myself, and then claimed the $169..00 from TD. Believe it or not, they refused to pay me $169 because they didn't do the work. I cancelled both my car insurance policies with them that I've had for over 40 years at around $5000.00 per year and no claims.

The vehicle was stolen, advised TD the same day. Found out later that they continued charging us for the vehicle insurance for months afterward. Even an SAAQ receipt from a few days later indicating that the vehicle was no longer allowed to be on the road was not sufficient to cancel the insurance! TD will not refund our money for the useless insurance unless we provide a special document from the SAAQ. First, we hear of it months after the fact. What an incompetent and obtuse organization.

Terrible insurance company!
My rates were raised by 30% in one year for absolutely no reason!

You have one agent tell you one thing and another something different. Many screws up after screw up and representatives from different areas of the country not understanding the local situation you live in. Use a local broker... Run as fast as you can. I spend 3 hours yesterday to get a quote only to find out today it was incorrect.

Used their online quotation system. the cost was going under $1000. Then contacted an agent and was told the annual cost would be $2400. The funny thing (not really) is that I have been a customer for almost 45 years. Am now looking some-where else. Pure scam.
Wish I could give them zero stars.

Extremely unprofessional and rude. My first interaction with my adjuster was his refusing to send me my documents in English. He then took 10 days to return numerous emails\calls, while his team manager just choose to never respond. Once he finally called me back, it was to tell me he WAS NOT approving my car rental reimbursement, even though it is on my policy (I had already used and returned the car at this point). Once I expressed my disappointment and asked for his team manager's number, he started to shout at me, saying she will say exactly what he says. It is now been 11 days of me trying to get in contact with a manager, with of course no response. This company isn't even worthy of a one-star rating. Not only do you have to deal with the outcome of an accident to have customer service of this quality is unacceptable.

I’ve been a Meloche Monex customer for many years now (10+ years). I have definitely seen the quality of their service drop over the past 3 years, whether it’s the wait time or the knowledge level of their representatives. I discourage others from using Meloche Monex as their insurer and I am not staying with them. I moved.
Very bad services! Awful!

I’ve been a Meloche Monex customer for many years now (10+ years). I have definitely seen the quality of their service drop over the past 3 years, whether it’s the wait time or the knowledge level of their representatives. My wife had her first accident last year in December, and I’ve had a difficult time getting a hold of our claims coordinator and no one else is willing to talk to me. The only response I get is via email, simply saying that the shop hasn’t been able to get parts and they’re sorry about the delays. I would discourage others from using Meloche Monex as their insurer and don’t think I will be staying with them after my claim is settled.