Meloche Monnex (TD Insurance) Auto Insurance Reviews

My ex-wife and I shared a Home-Auto Insurance. So when we separated and changed our addresses I called and they told me I had to cancel my policy, and that my wife had to call to approve it. She did but they just cancelled the auto portion of my insurance. They didn't cancel the home insurance and of course they continued charging me for it.

They never mentioned that I was subject to cancellation fees and the last operator I chat with told me that I would be penalized with a small portion because of cancellation fees. That small portion represents a 70% of my monthly payment. How in the world a 70% is a small portion???

Moreover, they will refund an extra payment they charged me in 2-3 business weeks? So they screwed me up in every way they could.

Stay away from this robbers!!!!

A 4-cylinder car being intentionally rated as a 6-cylinder car. Letters with ownership sent to their office were never responded. Agents were either playing dumb or giving me run-around for the past 9 years. Request for refund of overcharged premium was also ignored. I urge all existing clients to compare quotes with other insurance companies. You will find a better deal somewhere else!

I've had my car insured with TD Insurance Meloche Monnex for 3 years and I'm just renewing for the 4th year. My premiums have been increasing by almost 10% per year. After the 2nd year they convinced me to download the TD My Advantage App on my cellphone which tracks my driving qualities and gives a score which can result in a discount of up to 25% on my premium. At the end of the 3rd year I had a score of 92 and a projected discount of 24%. When my policy renewal arrived in the mail, my premium increased by 8%. I called them and argued with the agent as well as his supervisor about where is my 24% discount. They said that the discount was already applied. They're saying that my premium increased by 42% and with the 24% discount I end up with an 8% increase.
This is all baloney. None of these calculations are provided on paper. If they were serious, all this would be shown on the policy renewal. It's a fraud.

During our pandemic I was hospitalized with Covid. While in there I had missed two payments so now they have canceled my insurance. Even after I explained I was hospitalized they still cancelled my insurance unless if I come up with the full amount. I have been with this company for about 20 years and I never had a problem with making payments. And then Covid-19 hits. I have never been refused insurance nor have I ever had my insurance cancelled.

Waited 2 hours on 3 different days with no result. Just wanted to add home and a car to my existing policy so I tried both home and auto lines and I got the same thing

Called them at 6 pm, waited on hold until 8 pm. Their website says they close at 8 pm, so... I guess I should hang up now? The next day, called at 11 am. While I was on hold I had time to do the paperwork for a new car, go get a bank transfer, buy and eat lunch, go back to the dealer and wait. The salesman says he really likes his insurance company, so I drive over there (all while still on hold!) and I have time to get a new insurance policy for my new car. After 3 hours on hold, the call dropped, which was probably my cell phone provider. Today, I've called first thing and here I am writing a review while on hold. All I want is to just cancel all my insurance now, but I can't get a hold of anyone. Just insane. This hold music haunts my dreams.

Depuis vendredi impossible de joindre le service à la clientèle. Après plusieurs heures d'attente j'ai essayé de passer par le site web mais même la ça ne fonctionne pas bien je ne peux toujours pas utiliser mon nouveau véhicule

Horrible customer service. Been waiting for over 2 hours to speak to someone to insure a new car, will be switching companies

I've tried calling to add a new vehicle and update existing vehicle insurance for the last 3 business days. I stayed on the line up to 2 hours with no reply. Today, I've been waiting for 3 hours and no response yet. My previous experiences with TD insurance were stellar so I wonder what happened. I will have to insure elsewhere if this isn't resolved soon. I've spoken to a competitor and got a quote while waiting on the phone with TD. (From an online TD quote, I also requested to be called, but I haven't been called back either.)

Called a few times to put coverage on my car that was in storage. No pick up! Wait times 90 minutes - gave up! Called again - 1 hour 45 minutes - nothing... Is anyone there??? Please tell us so we don't waste our time. I can't drive my car!