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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
20.0%
Agent/rep availability
20.0%
Agent/rep callbacks
20.0%

Top negative trending topics ?

Rates at renewal
40.0%
Rates competitiveness
40.0%
Renewal experience
40.0%
Agent/rep availability
20.0%
Agent/rep callbacks
20.0%
App to track driving
20.0%
Cancellation experience
20.0%
Claim - windshield/glass
20.0%
Policy changes experience
20.0%
Rates for good drivers
20.0%
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Tags
COVID Handling (1) Insurance Rates, Prices (2) Policy coverage (1) Rates at renewal (1) Rates competitiveness (1) Rates for good drivers (2) Rates in bundle (1)
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Consumer (2)
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on hold for over 4 hours

by impatient on Aug 23, 2019
3 out of 5 stars

4.5 hours wait yesterday and I just had to give up. What kind of business thinks that it is acceptable to treat their clients this way?? I have been a client with them for over 15 years and it has never been this bad. I am on the call again today for over an hour waiting to be served...

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Mixed Experience

by Robb Powell on Jul 10, 2018
3.5 out of 5 stars

I agree with the comments about slow telephone service. But, my encounters have generally been positive over the past 15 years. Except...for their changing the terms of my house insurance without clear, unambiguous notice. Read your documents.

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Review topics
Rates in bundle Policy coverage