Meloche Monnex (TD Insurance) Auto Insurance Reviews

4.5 hours wait yesterday and I just had to give up. What kind of business thinks that it is acceptable to treat their clients this way?? I have been a client with them for over 15 years and it has never been this bad. I am on the call again today for over an hour waiting to be served...

Let me say first and foremost that their customer service is 2nd to none, but this insurance broker is for groups only. It's completely worthless for average individuals. I've been with them well over a decade, my group was dropped, and my rates were jacked up ever since. Despite no claims or speeding tickets for well over a decade, my rates kept increasing. They will get creative with packaging products (i.e. lower deductible, Grand touring, blah blah blah) claiming it's free, but your premiums will keep going up. It's difficult to remove the extra products since they are grouped together "free", removing them yields little to no savings. Great customer service (you pay for it I suppose), absolutely overpriced insurance product for the average person.

large organization and a bit confusing to find the office I needed to deal with, otherwise just average