Meloche Monnex (TD Insurance) Auto Insurance Reviews

When I call TD, yes there is a wait, especially during the mornings. I usually avoid calling them between 9-1 because it's REALLY hard to reach anyone. Generally speaking, the service has always been good for me but from time to time, certain representatives get lazy and they want to finish the call asap so they don't help you to the best of their abilities. One representative asked me a bunch of questions and tried his hardest to give me the lowest rate possible by applying all the discounts (he actually spent a long time with me over the phone and sounded very nice and caring). Claims: I had one claim for vehicle damage. I never claimed accident benefit so I can't comment on accident benefit. For vehicle damage, my adjuster wasn't very friendly. I thought he was mean and I felt a bit bullied at times. After the accident, I was very emotionally vulnerable and had a hard time sleeping and eating. On the plus side, my adjuster would respond to calls and emails very quickly (usually within the day). He would also follow-up with me constantly and make sure my file went through. I just didn't like his anger towards me. I was always nice to him over the phone and I always sent him the documentation he needed to move the file along. Other than his attitude, it wasn't terrible. I just can't rate my claims experience 3/5 or higher because he did upset me a lot during certain phone calls.

Totalled my leased 2015 Corvette Z51, it was almost a 6 figure car and only took about a month and a bit to receive my claim. Didn't even realized the coverage I had (full replacement cost value and grand touring package), they could've lied and told me I didn't have either of those and could've gotten away with it. They set me up right away with a rental vehicle because of the grand touring package and guided me through the whole situation. They were very good at keeping me up to date with emails and occasional phone calls. The only problem was if I missed any of their calls or needed to ask a question, the wait time was over an hour hold over the phone... When I first crashed my vehicle, I was for sure expecting to pay the rest of the vehicle out of my pocket, but in the end, the vehicle always paid off and I received close to $40,000!! I was so worried too when I read the reviews dealing with TD, because of such negative reviews and low ratings. I realized realistically people that had good experiences don't post good reviews because they already got what they want, it's only the people that had a bad experience and want to bash on the company that will take the time to rant about it.

I just filed a claim on my car and the agent, Tanya, was so easy to deal with. She was professional, efficient and so friendly. Made me feel so at ease about the damage on my car. In less than ten minutes, she had me set up with a body shop, rental car and my personal claim adjustor.

From customer service to claims and adjusting they are very friendly and helpful. I have been with them for over 12 years and I must say that they are the most caring insurance company. If you are in a car accident, they make sure you are OK right away. Your well-being is their first concern. The premiums are the lowest I have been quoted. Their service is the best. They listen to you and answer all your questions. They had a rental vehicle ready for me and offered to drop it off at my home if I wanted. When someone drove into my van, after giving the report to the police officer and reporting the incident to the insurance service agent, I started crying uncontrollably. I guess I was in shock. The insurance agent got me to relax and had an emergency personnel come help me right away. I will stay with Meloche Monnex for a very long time. You do need a post-secondary education to be insured a with them but it is worth it. My daughter is also insured with them for over 8 years now and loves them as well. Meloche Monnex is the best.

First off, they answer the phone right away. None of this weird waiting through several lines of automated messaging stuff that many companies have adopted these days. Second, the guy (I'm SO BAD with names) was such a pleasure to deal with! He went through every idea to save me money possible and now my payments are cut in HALF from my current policy that ends next month. I couldn't be happier and... Although I like them, I hope to never have to have a claim. I'd hate to see my awesome rates go. Third... Well, there is no third. I didn't have to wait around for anything else!

Much love!

TD Meloche Monnex, whether for car or home insurance, has excellent agents who take the time to explain everything and follow up with excellent written mailed communications.