Meloche Monnex (TD Insurance) Auto Insurance Reviews

TD is quite simply the worst provider I’ve had the misfortune to deal with. They are chronically understaffed, ill-trained, and spout lies to their clients like the rest of us breathe oxygen. After the Calgary hail storm, my claim was mishandled from the word go. My rental car was forgotten, the claim was shuffled from one buffoon to the next, and my vehicle couldn’t be kept track of to save my life. TD offered little more than vague excuses and non-committal rhetoric to avoid taking responsibility for their monumental failures during this entire process. The only reason I’m not cancelling my policy before it’s termination date is to avoid giving these clowns any more money after they failed to provide the service I’ve paid for thus far. If you have any sense, please learn from my mistake and avoid this company like the proverbial plague and take your needs somewhere else. I pity the poor person who has to deal with this den of crooks and liars.

I have 3 phones going under 3 different contact numbers and all are looping the same hold music and now it's been 60+ mins of hold time. All I need to do is insure my new vehicle which I can't drive or register. Brutal service!

On hold for 2 hours before I finally gave up. Worst service ever. They should be ashamed.

Called them at 6 pm, waited on hold until 8 pm. Their website says they close at 8 pm, so... I guess I should hang up now? The next day, called at 11 am. While I was on hold I had time to do the paperwork for a new car, go get a bank transfer, buy and eat lunch, go back to the dealer and wait. The salesman says he really likes his insurance company, so I drive over there (all while still on hold!) and I have time to get a new insurance policy for my new car. After 3 hours on hold, the call dropped, which was probably my cell phone provider. Today, I've called first thing and here I am writing a review while on hold. All I want is to just cancel all my insurance now, but I can't get a hold of anyone. Just insane. This hold music haunts my dreams.

It was amazing to me that at a time when accidents and insurance claims, in general, must be at an all-time low, TD still justifies raising auto and home insurance premiums with no explanation. Having the TD My Advantage App is pointless as new rates are always higher and do not illustrate how/if the projected discount shown in the App is considered. But the best part is having failed to reach anyone on the phone in the evenings (two attempts with 30 min waits), I have now been on hold for over 2 hours on a weekday morning. Tying up my phone line, wasting my battery...and no end in sight. Totally defeated right now.

My car got damaged in Hail in Calgary on June 14. I called them up because I needed some info... I waited for 2 hours and no response! Hence I gave up.

Depuis vendredi impossible de joindre le service à la clientèle. Après plusieurs heures d'attente j'ai essayé de passer par le site web mais même la ça ne fonctionne pas bien je ne peux toujours pas utiliser mon nouveau véhicule

On hold for two hours no answer. I wanted to add car insurance for tomorrow but can’t get through. Very poor service.

I just wanted to remove one of my vehicles from my policy. I waited on hold for over 60 mins three times over the past few days with no answer. Finally gave up each time. I tried to do this online, but the website tells me I must call Customer Service! I will be switching to another provider if I can't get through today! Total waste of my time!!!

At a certain point, you can't blame everything on COVID. No one answering the phones (wait times of 3.5, 1.5, and 1 hour with no answer), no one answers the chat (now deactivated), and no one answers e-mails. How can I give a one star to customer service when there is no customer service?