Meloche Monnex (TD Insurance) Auto Insurance Reviews

My car got damaged due to the recent hail storm in Calgary, I was visiting Calgary but due to the amount of delays for damage assessment, I decided to come back to Montreal hoping that someone from TD insurance will assist me. No one did anything, after a month of waiting for a call for an assessment appointment I decided to go to the nearest TD auto damage center and force for a walk-in assessment. After the assessment, I was told my car is a total loss and I got a call from an adjuster saying he will call me within 2 days to close my file and make an offer. Its been 2 weeks I didn't hear anything. I repeatedly contacted their customer service to have someone contact me, NOTHING. They changed 5 different adjusters on me without even notifying that I have a new contact. This is the most stupid insurance company and I am for sure not going back with them ever and I will make sure everyone I know never signs up with them!

TD is quite simply the worst provider I’ve had the misfortune to deal with. They are chronically understaffed, ill-trained, and spout lies to their clients like the rest of us breathe oxygen. After the Calgary hail storm, my claim was mishandled from the word go. My rental car was forgotten, the claim was shuffled from one buffoon to the next, and my vehicle couldn’t be kept track of to save my life. TD offered little more than vague excuses and non-committal rhetoric to avoid taking responsibility for their monumental failures during this entire process. The only reason I’m not cancelling my policy before it’s termination date is to avoid giving these clowns any more money after they failed to provide the service I’ve paid for thus far. If you have any sense, please learn from my mistake and avoid this company like the proverbial plague and take your needs somewhere else. I pity the poor person who has to deal with this den of crooks and liars.

My car got damaged in Hail in Calgary on June 14. I called them up because I needed some info... I waited for 2 hours and no response! Hence I gave up.