Car Insurance Reviews
Aviva Auto Insurance Reviews
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(473 reviews)
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No one paid attention to their clients neither the broker nor my claim advisor. My claim is resolved after almost 6 months and my broker never replied to me. They really provide terrible services.
I was told that debris falling from another vehicle and hitting a mine while driving puts me at fault. The adjuster was nowhere to be found for additional information. Aviva is very bad at returning calls and emails left me out pocket 1000$. Stay away stay far far away
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It's impossible to reach them. Wait times are 3 hours or more. After that, they hang up the phone.
My car was damaged for almost two months now and even after I complained about their cheap approach and ridiculously slow processing time! Yet my car is still not fixed! They let me hunt high and dry. Shame. Run from this company! No stars from me but the form makes me allocate a star shame.
They decided to cancel my policy because of some minor convictions that I had before I switched my insurance to this company. So they already knew about the tickets beforehand.
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I am fed up with Aviva Insurance! They gave me two nsfs so far by taking more money than they were supposed to take even the bank said it wasn't supposed to be that much and one time charging for two vehicles not one. Well, this morning it happened again they were taking 280 for January 1 but took 390 so it's time to fire Aviva they are the worse company and a rip off we are cancelling with them today!
After my father passed away, I brought in all the relevant documents to cancel his policy. I thought that was the end, but they kept sending me insurance quotes for someone who was dead (and they knew he was because they sent the letters to care of his estate). Then, they started collections calls. Finally, they told me I had to sign the paperwork as the executor. Once I did, they sent me a final bill because they failed to cancel the insurance on time (even though I had cancelled it six months earlier when he died). They made a difficult experience even worse. On hold for long periods, transferred to answering machines, and hung up on. Please go somewhere else for insurance.
They are very very bad at customer satisfaction and service even Aviva takes too long to approve the claim and then they gonna make you call again and again and again for claim the answer you will get is “we are looking into your file“. Even if someone got into a small crash or accident they investigate your claim like you did any serious crime... So, in The end, I am gonna suggest everyone to not insure with this company.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
2 adult G drivers with over 5+ years driving experience, with 2 vehicles no more than 5 years old. Tried to have me pay over $500 a month with no real explanation of why their rates were so high. No discount for multiple vehicles.
Oh and the best part, halfway through my policy, decided they don't bill monthly anymore so took double payments with no notice or customer consent. Very bad business with no accountability. Go anywhere else!
As many of you know, there’s been unprecedented delays with claims and getting parts in. My family runs a body shop, so naturally, I chose to have my car repaired there.
My claims adjuster, Tristan, was great from beginning to end, although there were delays on their end that didn’t allow us to get started as soon as we wanted to. It took 2 weeks to obtain approval to proceed with the repair. As a result, we were unable to order the parts on time and I had to wait 5 months for them to come in.
I only had $1500 of rental coverage, which equates to about 40 days with an economy vehicle. I was then advised that there was an exception and all I had to do was provide an invoice proving that parts are on backorder. AVIVA covered close to $6000 in rental charges. This alone was a big deal to me as I have read several horror stories where insurance companies left struggling Canadians stranded. Please exercise your rights.