Aviva Auto Insurance Reviews

I've been waiting on hold for over an hour with the customer service department for my auto insurance. Is this wait time normal? It's concerning because it raises questions about the company's dedication to serving its customers.

I've noticed that Aviva has received very poor reviews. Does the company take these reviews seriously? Will they take steps to address the issues raised by valued customers?

I appreciate your assistance in addressing these concerns.

If u thinking to switch to Aviva, I’ll advise you to think twice. The worst insurance in customer service, terrible company... Extremely disappointed with the service level in relation to standard customer service no communication either by phone or email.

Still no settlement. It's been 210 days since accident. Unbelievable.
Voice-mail, email no response. No one at aviva seems to care.

I'm a full-time caregiver managing and attempting to provide my dying mother the most love and attention I can her! But, here I sit on HOLD for such a damned prolonged time waiting upon AVIVA representatives to pick up! AVIVA had taken into their hands over $3,200 on our home and auto, (we're the type of folk that in 40 years have NEVER had a single claim!) ... anyways, what neglectful customer service when they can't even hire enough employees to tend incoming calls, I can only imagine the massive headache if I were to have a claim! Next year, I'm going back to one of the smaller regional companies that immediately answer their calls, even if that means paying slightly more on insurance rates! Last year, signing up with PC insurance was an easy and smooth process with short wait times, now though with calls being taken by AVIVA, the service has tanked! AVIVA, your client's time means something to them, obviously not to you, I'll be taking my future business elsewhere! YES, I'm STILL on HOLD! Yeah, yeah, they say to call between such and such hours when it's less busy for them. Well, I'm BUSY at those times myself!!

Currently on hold to add a new vehicle to my policy. It’s been over 2 hours.
But they appreciate me waiting and I’m very important them.
I think if I was they would have picked up by now...

It's impossible to reach them. Wait times are 3 hours or more. After that, they hang up the phone.

After my father passed away, I brought in all the relevant documents to cancel his policy. I thought that was the end, but they kept sending me insurance quotes for someone who was dead (and they knew he was because they sent the letters to care of his estate). Then, they started collections calls. Finally, they told me I had to sign the paperwork as the executor. Once I did, they sent me a final bill because they failed to cancel the insurance on time (even though I had cancelled it six months earlier when he died). They made a difficult experience even worse. On hold for long periods, transferred to answering machines, and hung up on. Please go somewhere else for insurance.

We were with Aviva Insurance for about 2 years and then this past summer when my daughter had a car accident, and we had to deal with the insurance company for our claim it was not a good experience.
Until now, 3 months later they did not contact the witness who saw the accident my daughter had to verify her version of what happened. If they did they would have realized it was not her fault, instead up until now on her file it shows that she was at fault and so we had to pay more for our insurance.
As well I contacted them like 4-5 times to get a new quote for our other car that we had to buy so we could get the insurance set up to pick up the car (as we were without a car for about 2 weeks) but after being on hold for a total of about 5-6 hours and constantly being hung up on, we left them and went to another company for our new insurance. The list goes on about our unhappiness with this insurance company and we would NEVER go back to them.

I was with RBC /Aviva for 5 years and since the last year, they demanded to pay in full without instalments or 70%, 30% options as they had and let me pay. They increased my premium for more than $300! I have never had any claims or accidents in my life. And when I tried to call to cancel my insurance during the COVID lockdown, it was impossible to reach any of the representatives as well the line was all the time busy! After trying several days and wasting my time (5 to 6 hours daily) finally I had the only first and last chance to speak with a representative to cancel my policy, he was taking his decisions over mine, that I have to have insurance (even that I'm not using the vehicle). Now they sent me a cancellation letter with an outstanding balance of 3 months? They are dishonest sending registered mails that do not require your signature! (something that I never heard before) to put you more in trouble. Hope more people get aware of this and boycotts Aviva shady practices.

Today, I called them to see if they would refund me for 4 months keeping my car in the garage and not using it (due to the pandemic), as the other insurance providers do (many publicly have announced that). After a very long waiting time on the line, the agent declined any consideration in this matter. I will definitely not be renewing my contract with them anymore.