Aviva Auto Insurance Reviews

What’s there to say? If you want good service, purchase anything. If you want good service, good luck. We had a simple no-fault claim where the other driver ran a stop sign and damaged our vehicle. He and his insurance company took full responsibility. Our appointed agent was absolutely non-communicative, uninformed and just ignorant to our claim. I never expected great service but considering the claim was no-fault and the other driver and insurance claimed responsibility the day of the accident, you would think it would be an expedited claim. It wasn’t. Still waiting to finalize. 1 star is too much for my appointed agent. But anyone else we were able to contact were very helpful.

Worst insurance company. Was a client since 1983, no claims. Had a head-on collision, not our fault. The vehicle was deemed totalled. The only thing that they did was a rental vehicle next day. Then 14 days later requested the return of the vehicle. We did not have a replacement vehicle for nearly one month. Two adjusters were useless and the ombudsman dept was a joke. Do not take out your car, house insurance with them. It was a nightmare. This claim cost us about $8000 and we were the victims. Beware of this company!!! Just saying.

I wanted to make a change to my policy, the phone line hold time on the message was over one and a half hours. I waited on hold because I really needed to make the change to my policy. Finally, after an hour and 45 minutes, I hung up and called another insurer, who quoted less than I was paying and whose operators picked up the phone in less than five minutes. Communication is imperative in a service business, I would hate to think what I would have to do to make a claim.

Just a really, really, really, really bad experience. I was profoundly hurt both physically and then psychologically. And I got to walk away because there is no help for you with these guys.

So Aviva cancelled my home insurance because they wouldn't insure a home with a business, then a few months later when I wanted to cancel my auto insurance, they charged me a $200 fee! So they cancel on me, and I have to pay a fee to get out of the contract? Crooks!

Longtime RBC insurance customer, absolutely loved them, very fast and responsive. As soon as AVIVA started underwriting for them that all changed. In July of 2017, I was auto-renewed by RBC/AVIVA Without my consent or notification. AVIVA CANCELLED my comprehensive coverage on 2 of my 4 vehicles. One of these was a lease and I am legally obligated to maintain comp coverage. It wasn't until I was denied coverage at a speedy auto glass in FEB 2018 that I was made aware I had no coverage for glass, theft auto hail etc... on 2 cars. Thankfully no harm to me, but I can even begin to imagine if either my leased Acura or diesel pickup without comp coverage were stolen. AVOID AVIVA, sorry RBC, I'll come back if you ditch AVIVA.

Horrible customer service - long wait times on phones, lots of being switched around because they don't know what they are talking about, my advisor stopped responding to my emails and voicemails all together making it taking months to process a claim. Horrible Value - payout they offer is way less than value of car. Had a new car totalled by another driver, found not at fault, and still lost thousands of dollars. Disgusting that a multibillion dollar company is trying to ripe innocent people off. Claim was horrible - car accident in November and still haven't received my settlement check which they said was sent out weeks ago. Settlement value was horrible, way below value of the car - they admit to calculating the value in the lowest way possible. My advisor had no idea what they were talking about and would lie to me and would be corrected by someone else.

Noticed on my automatic billing from my credit card that I was double billed from Aviva insurance. I phoned them and wasted my time to find out that after having insurance with them for many years that now I have to pay ahead and that's what the double charge was for. So I had to phone them to find that out because there was no prior notification of such a thing. This is disgusting customer service practice.

I have been trying to get through to someone for 2 WEEKS. Every time I get through I am told that I need to call a different department. I am trying to find out why exactly I am not covered even when I was a victim in a HIT and RUN. I have a police report to even back it up, but apparently, because I couldn't get the insurance policy from the guy who HIT ME, I have to pay all of the damages out of pocket! Not to mention that I was sold the WRONG insurance policy when I originally signed up. Total nightmare, seems to me like they are going to try to send me from department to department until I give up. Horrible customer service.

Aviva admits liability for the rear end accident but will not pay for the past 5 years of medical pain treatments or future medical payments, pain and suffering. Their lawyer had the temerity to say Aviva won't charge me any fees if I walk away. I will walk away when they pay for medical treatments and pain and suffering. We will see what a court will decide.. Aviva has been sanctioned and fined $50,000 many times because they refuse to pay. See you in court