Aviva Auto Insurance Reviews

If I could give a zero rating, I would. The most run-around customer service I have ever come across. I moved across town and had to completely refill my policy information for an address change! Sure they have reasons why you need to do this, but they need my VIN, license, and all the details from my current policy filled out - they have that information right in front of them! What the double H E double hockey sticks. I'll be mailing my policy back to them at the end of my term, if not earlier. You guys are the worst! Absolute worst!

Aviva auto insurance is one of the worst insurance I have ever seen in my life. A bunch of idiots are running the insurance company. Their main aim is to ditch the customers in all aspects and always want to screw the customers keeping notes. Which they usually do. For me, they left a note in my license history that I was involved an at-fault accident. Even though I went to the court and I won the case, they didn't remove it. So when I called them and enquire about the issue, they are not willing to listen to anything and told me that they don't care about the court and they have their own policies how to suck money from the customer.

I would never anymore recommend Aviva insurance company. They are cutting down all settlements after car accident benefits and they don't care about their customers.

I had my license suspended in July 2016 because I had a stroke. My 26-year-old nephew visits sometimes and wanted to drive us to visit family about 1 hour away, so I called RBC to get a quote for my auto insurance for adding my nephew as an occasional driver. My quote was way too expensive for adding him so I said forget it. 6 months later I get a letter via registered mail Canada Post telling me that they are cancelling my policy in 2 weeks. When I called them to find out why, they said because I failed to provide my nephew's information. I told them it was only a quote that I got to add him, I never actually did. They accused me of having him drive the car without adding him on the policy so they took it upon themselves to cancel it. Real nice of them.

I was towing my Jeep on a trailer behind my motorhome. In short, the trailer tongue bar snapped in half and my Jeep which was still tied down with chains and straps to the trailer, took off and was totalled along with the remains of the trailer. Aviva agreed to pay for the trailer but not the Jeep. Luckily, the motorhome was not damaged at all. Jeep was securely attached to the trailer so this does not make sense. Adjuster here in BC was not very nice to the point of being ignorant. He avoided my calls, avoided my emails and even avoided my broker who phoned numerous times. I have been insured with these people for a few years and this is my first claim. Needless to say, I am thoroughly disgusted with this company and the people who work for them.

Longtime RBC insurance customer, absolutely loved them, very fast and responsive. As soon as AVIVA started underwriting for them that all changed. In July of 2017, I was auto-renewed by RBC/AVIVA Without my consent or notification. AVIVA CANCELLED my comprehensive coverage on 2 of my 4 vehicles. One of these was a lease and I am legally obligated to maintain comp coverage. It wasn't until I was denied coverage at a speedy auto glass in FEB 2018 that I was made aware I had no coverage for glass, theft auto hail etc... on 2 cars. Thankfully no harm to me, but I can even begin to imagine if either my leased Acura or diesel pickup without comp coverage were stolen. AVOID AVIVA, sorry RBC, I'll come back if you ditch AVIVA.

I had a credit card claim for a rental car. An accident which the other party has accepted he is at fault. The rental car company charged me $1000 for damage deduct. I opened a claim with Aviva and 2 weeks have passed and I cannot get a hold of anyone at Aviva to process the claim. I have sent emails to the adjuster and no luck on that yet. Terrible, terrible company.

Horrible customer service - long wait times on phones, lots of being switched around because they don't know what they are talking about, my advisor stopped responding to my emails and voicemails all together making it taking months to process a claim. Horrible Value - payout they offer is way less than value of car. Had a new car totalled by another driver, found not at fault, and still lost thousands of dollars. Disgusting that a multibillion dollar company is trying to ripe innocent people off. Claim was horrible - car accident in November and still haven't received my settlement check which they said was sent out weeks ago. Settlement value was horrible, way below value of the car - they admit to calculating the value in the lowest way possible. My advisor had no idea what they were talking about and would lie to me and would be corrected by someone else.

Noticed on my automatic billing from my credit card that I was double billed from Aviva insurance. I phoned them and wasted my time to find out that after having insurance with them for many years that now I have to pay ahead and that's what the double charge was for. So I had to phone them to find that out because there was no prior notification of such a thing. This is disgusting customer service practice.

I have been trying to get through to someone for 2 WEEKS. Every time I get through I am told that I need to call a different department. I am trying to find out why exactly I am not covered even when I was a victim in a HIT and RUN. I have a police report to even back it up, but apparently, because I couldn't get the insurance policy from the guy who HIT ME, I have to pay all of the damages out of pocket! Not to mention that I was sold the WRONG insurance policy when I originally signed up. Total nightmare, seems to me like they are going to try to send me from department to department until I give up. Horrible customer service.