Aviva Auto Insurance Reviews

No accident ever. Clean record. HIT while still driving responsibly in afternoon aware of road and others. Negligent driver at high speed smashes, into me from behind #distracted driving. Does Aviva care about me or my whiplash, back, head injury or tendons? When they can go after the instigator, the reason for all of this. Car retrieval and repair was a joke on my new car. NO. You pay them monthly, they take but never give back. Ridiculous exam from "their" doctor. How can a fingertip touch determine my injuries? I just want to get my life back and be better. Shameful!

Aviva admits liability for the rear end accident but will not pay for the past 5 years of medical pain treatments or future medical payments, pain and suffering. Their lawyer had the temerity to say Aviva won't charge me any fees if I walk away. I will walk away when they pay for medical treatments and pain and suffering. We will see what a court will decide.. Aviva has been sanctioned and fined $50,000 many times because they refuse to pay. See you in court

To date, I am still trying to chase them to get an answer with regards to my accident. They are not responsive and very unhelpful. I am yet to get an answer when they say I will get one, which always leaves me with doing the follow-up. The appraisal process was slow and delayed but no one could give me a reason why. The appraisal I finally received was incomplete and a waste of time. No rate is worth the service or competency I am receiving. I would like to say you pay for what you receive and yes they were cheaper than some of the other companies my broker put in front of me but with an almost 500.00 a month premium they are far from cheap.

Had a heck of a time dealing with this company. With their lack of response and them trying to rip me off on my car that was a write-off! The accident wasn't even my fault! They then low balled me even though I had coverage to replace my car and of course I had to fight it. The accident happened on December 1st and the claim didn't even get settled until January 19th! This was only because I was so sick and tired of dealing with Jacques. I had included his manager in the emails, and she was unresponsive as well. Until I got my lawyer involved and as soon as they sent the email, low and behold, Aviva responds within 3 minutes! Eventually, they even became unresponsive to my lawyers' emails and phone calls. They would call at odd hours knowing my lawyer wouldn't be able to pick up! Then once I got my lawyer involved they refused to even talk to me about my claim! Ridiculous! I call them, wait on hold and leave messages to no answer. They are willing to take all your money but when it comes to paying out they are unwilling. They got a "deal" from the dealership but the dealership said we only give that deal if this is a cash payment of the vehicle. Customers don't get the discounts if they go on finance. So again I paid 36k and when they said full replacement they don't really mean it. The adjuster said he needed the MSRP, etc etc. and when he wasn't able to get information from the dealership because they didn't have it. It went silent. I got the MSRP price of my vehicle and yet they gave me a lower settlement. If he wasn't going to change his mind on the payout why make me jump through hoops to get the information for him? I had the no depreciation endorsement. So, in the end, I am at a 10K loss. So the year I have been paying into my last car was a waste. Terrible customer service! I even contacted the ombudsman and that is a total joke as well. They tell me on my insurance that if I am not happy with how things were handled I can get my premium back, but when I emailed them they told me since I have my lawyer involved they need to deal with my lawyer or have my lawyer tell them they aren't dealing with it anymore. My boyfriend also sustained injuries and when I talked to my adjuster, he said the healthcare team will be in contact. 2 weeks after accident still no answer. So I called them again. First they said oh I will put a note in for someone to call. When I called back they said oh someone clicked off not to call your boyfriend. Well, wouldn't they have seen that in the first place?! My boyfriend is still in a lot of pain from the accident that happened Dec 1st! We have gotten a lawyer to deal with this and it is ridiculous. I wonder if there are any companies out there that treat their customers better? and not to lie to them!?

I was hit on the 17th of October, 2017, and everything ran smoothly from there until we tried to settle our claim we couldn’t get a hold of anyone. We called 160+ times in 2 months and couldn’t get through to anyone. I am a 17 year old boy who needed a claim on my first car, and got completly screwed for 2 months until finally late january, 2018, we had our lawyer call our claims advisor and after 2 months of absolutely nothing, our lawyer left a voice mail, and we had the correct documents and responses within literally 7 minutes (calculated). Would never, ever recommend this insurance company to anyone. We are pretty sure they had our numbers saved and when they saw it was us calling, ignored us, and when our lawyer called, they s*** their pants. Will never let anyone I know insure with this company, worst of the worst, I would recommend any company except Aviva

Been a customer with AVIVA for 10 years, clean record and suddenly one speeding ticket (45 km over) and they've cancelled my policy! They really do suck and hope they're out of here!

I had a windshield replaced on one vehicle years before I owned the second. The second vehicle required a windshield replacement. They stated since I had a windshield replaced years ago under comprehensive that future windshields are no longer covered on all vehicles on my policy and my windshield deductible is 1,000. The man on the phone spoke poor English and was very condescending and rude.

Aviva is the worst car insurance company. These people are so unprofessional it's embarrassing. I have a 2013 BMW and these people told the body shop to put aftermarket parts on my car. After finding out they are aftermarket, I repeatedly called them and still have not received an answer! They didn't even tell me it's going to be aftermarket. This is my car, not yours, I have the right to know what will be going on with it. I pay top dollar to drive a top dollar car and he doesn't have any say on what type of parts go on my car. What are they doing in there offices if they can't answer the phone! YOU HAVE ONE JOB!!!!! It's been 3 days now and still nothing. My broker is helping me but this is the adjuster's problem, not my broker !!!

So, here's a quick summary of what happened; 1.) Beautiful sunny day outside. I'm out driving in my Audi A4. 2.) Put indicator light on to turn and get "smoked" by a big truck. 3.) The back of my A4 is crunched. Lots of damage. 3.) Lady driver is upset. She's at fault. She tells me to F off. (???) 4.) Police arrive. They write a report. I take lots of pictures. I have witnesses. 5.) I drive car home. 6.) I get a quote from a licensed Audi repair shop. 7.) Aviva tells me they won't cover the full repair. I say "you're kidding me right?" Aviva explains that they want to send me to their chosen shop (example: AAA Auto repair). I tell Aviva " I don't think so. I want a CERTIFIED Audi repair shop fixing my car. And anyways, I'm not at fault. The "lady's" insurance needs to cover the repair." 8.) I get my insurance broker involved. I stand my ground. 9.) Aviva changes their mind and they pay for the entire repair. Why did I have to go through that, especially not being at fault? When you add the headache, the waiting on the telephone to talk to someone at Aviva, I can only say " Aviva - you are the worst."

Waiting for almost an hour on the phone !... Claim advisor doesn't return email or phone calls !!!