RBC Insurance Auto Insurance Reviews

I was in a car accident 2 months ago. I have been paying my premium but am I not driving my car since it is in bad condition. An adjuster isn’t helping to get me a rental car even when it was not my fault. I have been calling insurance to cancel my premium since yesterday. I was on hold for more than 1 hour yesterday and today I'm online already for 2 hours. This is unacceptable...

RBC/Aviva will find their way to decline your claim, so you can't rely on them and have peace of mind. Mine was declined only because my rental cost was reimbursed by another insurance company as a replacement transportation because my own vehicle was hit and damaged, even though that company did not insure my replacement vehicle. So never rely on RBC credit card insurance coverage. It's not worth the paper their certificate is written on.

I had an accident and it took over a week to get anything done!! The adjuster said she "called" me on the Tuesday after the accident (which happened Saturday) but I didn't have any missed numbers on my phone so I don't think she even called. I ended up having to call RBC on Wednesday and filing the claim then. Also, when I asked for a rental car they advised that I was going to have to pay out of pocket and would be reimbursed at a later date. This is total BS as they were the ones at fault and they wanted me to pay upfront which isn't right, but I borrowed my moms car for the time being. We set up an appointment for someone to come look at the car on Friday morning and I asked for a phone call before they showed up. Needless to say, I never got a call. I didnt hear anything back that day (Which I was supposed to) and sill got nothing on Monday morning. I called twice on the Friday they inspected the car, twice on Monday after, both days with no answer at all. I had to call the general 1-866 number, spoke with someone who escalated the situation to a manger who was going to back to me 2 days later... However, 20 minutes later the adjuster called me back saying "So I heard you need a rental car?"... And I said yes if I dont have to pay out of pocket to which she responded "Well you can't use your mom's car anymore?". I was furious - It is not my moms responsibility to look after the situation, when their client is the one at fault and should be taking care of me!! She ended up booking me the rental car after a week of waiting and having to constantly chase them to do anything about the situation. These guys are absolutely ridiculous and their customer service absolutely sucks. Dont ever use RBC!